Part-Time Guest-Focused Retail Associate | Luxury Hotel Shop

Hersheypark; Hershey (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Hersheypark admission

Free parking

Discounts on food & shopping

Job summary

The Hotel Hershey in Hershey, PA is seeking a Part-Time Team Member for its Shops. You will provide friendly, efficient service in-store, handle POS transactions, assist with inventory, and help meet department goals. The role emphasizes guest relations, merchandising knowledge, and professional appearance.

Ideal candidates have at least 16 years old with 1 year of retail/customer service experience preferred, and you must be able to work a flexible schedule including weekends and holidays.

Qualifications

• Proven guest relations, problem solving, task management skills.
• Professional and effective communication skills.
• Ability to work independently and within a team.

Responsibilities

• Serve as front-line team member in Hotel retail locations.
• Provide courteous guest service and process sales in POS system.
• Answer guest inquiries in person and by phone promptly.
• Demonstrate product knowledge and upsell to guests.
• Maintain store appearance and assist with inventory tasks.
• Address guest concerns with leadership as needed.
• Support Hotel Amenities program and cash handling procedures.

Skills

Guest service

Communication

Team player

Problem solving

Job description

The Hotel Hershey in Hershey, PA is seeking a Part-Time Team Member for its Shops. You will provide friendly, efficient service in-store, handle POS transactions, assist with inventory, and help meet department goals. The role emphasizes guest relations, merchandising knowledge, and professional appearance.

Ideal candidates have at least 16 years old with 1 year of retail/customer service experience preferred, and you must be able to work a flexible schedule including weekends and holidays.