Part-Time Guest Experience Specialist

UDF; Grove City (OH); On-site; USD 17,000 - 20,000; Part time

Job summary

United Dairy Farmers in Grove City, OH seeks a Guest Services Associate for a part-time role (up to 25 hours/week) reporting to the Store Manager. The pay range is $12.50–$14.50 per hour.

The position focuses on delivering outstanding guest service through the Hi Five experience, operating the POS and gas console, stocking, and maintaining store safety and cleanliness. Must be at least 16 years old with English proficiency.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal and gas console.
• Ability to understand operating instructions for store equipment.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.

Responsibilities

• Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficiently operate Point of Sale System and Gas Console: properly authorizing and control gas sales, accurately register all transactions and handling payments.
• Stocking merchandise: keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable.
• Security: maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, follow cash drop procedures.
• Maintenance: ensure the store and parking lot are kept in a safe, clean and organized condition; monitor temperatures.
• Reporting: accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Job description

United Dairy Farmers in Grove City, OH seeks a Guest Services Associate for a part-time role (up to 25 hours/week) reporting to the Store Manager. The pay range is $12.50–$14.50 per hour.

The position focuses on delivering outstanding guest service through the Hi Five experience, operating the POS and gas console, stocking, and maintaining store safety and cleanliness. Must be at least 16 years old with English proficiency.