Part-Time Guest Experience Associate – Mystery Shopper Bonus

Fulton and Broadway | Pret A Manger; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly Mystery Shopper bonus plan (Up 

Tips when Good Service is Provided

Paid Time Off

Free breakfast and lunch when working

Health, Dental and Vision Benefits

401K retirement plan

Pet Insurance

Job summary

Pret A Manger is hiring a Team Member in New York. You’ll be the welcoming face on the shop floor, preparing freshly made items and drinks to Pret standards while delivering outstanding guest service.

Expect variety and fast pace as you assist with food preparation, maintain a clean and safe workspace, and support teamwork. This entry-level role offers growth opportunities in a busy international cafe environment.

Qualifications

• Be kind, honest and generous: bring genuine warmth to work every day
• Bring your passion: share our passion for exceptional guest service
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special
• No experience needed: come and learn to deliver outstanding guest service

Responsibilities

• Making Great Food & Drinks: Prepare handmade sandwiches, salads, baguettes, and other menu items using fresh ingredients daily
• Keep retail langers restocked with hot food and cold food - looking picture perfect, guests should always see a full, beautiful display
• Cook and prepare hot food items following Pret recipes and standards
• Make all Barista Prepared Drinks to Pret standards and aim to serve within 60 seconds
• Keep shelves restocked and looking picture perfect throughout the day
• Check and record food temperatures to keep everything safe
• Learn and practice latte art to delight our guests
• Serving Customers with Care: Greet guests warmly, take orders, and answer questions about our menu
• Make guests feel special with great service and attention to detail
• Keeping Our Shop Safe & Clean: Follow all food safety and health & safety rules at all times
• Keep your workspace clean as you go, see it through guests' eyes
• Complete required safety training
• Tell your Manager right away if you see any safety concerns
• Wear the correct uniform and stay well-presented throughout your shift
• Taking Care of Equipment: Set up equipment at the start of your shift (coffee machines, hot food equipment, etc.)
• Clean and maintain equipment daily and weekly according to Pret standards
• Complete temperature checks and equipment tests

Job description

Pret A Manger is hiring a Team Member in New York. You’ll be the welcoming face on the shop floor, preparing freshly made items and drinks to Pret standards while delivering outstanding guest service.

Expect variety and fast pace as you assist with food preparation, maintain a clean and safe workspace, and support teamwork. This entry-level role offers growth opportunities in a busy international cafe environment.