Guest Experience Team Member - Mystery Bonus + Tips

12th and Broadway | Pret A Manger; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Mystery Shopper Bonus

Tips

Paid Time Off

Free breakfast and lunch

Job summary

Pret A Manger in New York is seeking a Team Member to be the friendly face on the shop floor, preparing fresh sandwiches, salads and beverages while delivering great guest service. You’ll work with a spirited team in a fast-paced environment and learn Pret’s standards every day.

Earn $17.00 per hour plus a Mystery Shopper Bonus and tips, with opportunities for growth. No experience is required—trainings will get you started quickly and help you shine on shift.

Qualifications

• Be kind, honest and generous
• Bring your passion for exceptional guest service
• No experience needed

Responsibilities

• Prepare handmade sandwiches, salads, baguettes, and other menu items using fresh ingredients daily
• Keep retail langers restocked with hot food and cold food - looking picture perfect, guests should always see a full, beautiful display
• Cook and prepare hot food items following Pret recipes and standards
• Make all Barista Prepared Drinks to Pret standards and aim to serve within 60 seconds
• Keep shelves restocked and looking picture perfect throughout the day
• Check and record food temperatures to keep everything safe
• Learn and practice latte art to delight our guests
• Greet guests warmly, take orders, and answer questions about our menu
• Make guests feel special with great service and attention to detail
• Follow all food safety and health & safety rules at all times
• Keep your workspace clean as you go, see it through guests' eyes
• Complete required safety training
• Tell your Manager right away if you see any safety concerns
• Wear the correct uniform and stay well-presented throughout your shift
• Set up equipment at the start of your shift (coffee machines, hot food equipment, etc.)
• Clean and maintain equipment daily and weekly according to Pret standards
• Complete temperature checks and equipment tests
• A team-oriented approach, you respect and support the restaurant’s success
• Excellent communication skills, both verbal and written
• A desire to create exceptional employee & guest experiences
• Reliability and punctuality
• Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations
• The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Skills

Customer service

Teamwork

Communication skills

Reliability

Job description

Pret A Manger in New York is seeking a Team Member to be the friendly face on the shop floor, preparing fresh sandwiches, salads and beverages while delivering great guest service. You’ll work with a spirited team in a fast-paced environment and learn Pret’s standards every day.

Earn $17.00 per hour plus a Mystery Shopper Bonus and tips, with opportunities for growth. No experience is required—trainings will get you started quickly and help you shine on shift.