Part-Time Fulfillment Center Operations Associate

K&L Wine Merchants; San Carlos (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

K&L Wine Merchants is seeking a part-time Fulfillment Center Operations Associate in San Carlos, CA. The role focuses on order fulfillment, inventory handling, and keeping the fulfillment area organized for peak seasonal demand.

You will use a proprietary app (TCB) and coordinate with Customer Service and Operations to ensure timely, accurate processing while maintaining safety and cleanliness across the facility.

Qualifications

• Can learn new systems quickly; familiarity with Office 365 a plus.
• Strong time management and organizational skills.
• Professional written and verbal communication across departments.

Responsibilities

• Fulfill web orders via pick/processing, consolidate, and stow inbound will-call orders and deliveries.
• Prepare outbound pallets, stow inbound inventory, locate inventory and orders, and assemble shipping materials.
• Use the TCB app to locate bins and process orders accurately.
• Resolve CSM requests promptly and professionally.
• Assist with inventory prep and maintain safety and cleanliness as directed.

Skills

KLMaint

TCB

Office 365

Time management

Teamwork

Communication

Education

High school diploma

Tools

Pallet jack

Hand truck

Job description

General Summary

This is a part-time position offering approximately 20 hours per week. The Fulfillment Center Operations Associate supports order fulfillment, inventory handling, and general organization of the Fulfillment Center warehouse, while contributing to a positive team environment.

Essential Duties & Responsibilities

• Responsible for web order fulfillment via pick/processing, consolidating, and stowing inbound will call orders and deliveries.


• Executes warehouse duties including but not limited to preparing outbound pallets, stowing inbound inventory (internal and supplier), bin locating inventory and customer orders, constructing shipping and handling materials (e.g., boxes, racking), and general cleaning and organization.


• Uses proprietary app (TCB) accurately for bin locating, product and order stowing, and sweep.


• Resolves Customer Service Module (CSM) requests in a timely, accurate, and professional manner.


• Assists with organizational tasks and facility preparation prior to Quarterly Physical Inventory (QPI), and maintains facility safety, cleanliness, and organization as directed by company policy and the Fulfillment Center Operations Manager, including all other duties as assigned.

Requirements

Minimum Qualifications

The requirements below are representative of the knowledge, skills, and abilities needed for this seasonal role. Reasonable accommodations may be provided for individuals with disabilities to perform the essential duties.

Required Knowledge, Skills, and Abilities:

• Comfortable learning new systems quickly (e.g., KLMaint, TCB); familiarity with Office 365 a plus.


• Ability to work well independently and as part of a team, with strong time management and organizational skills.


• Professional written, verbal, and interpersonal communication skills, including timely email correspondence across departments (e.g., Customer Service, Retail, Operations).


• Ability to safely operate warehouse equipment (e.g., pallet jack, hand truck, shipping and handling equipment); ability to work at least one weekend day per week, with flexibility for early/late or varied shifts, especially during the November–December peak.

Education:

• High school diploma required; prior retail or warehouse experience preferred but not required.

Physical and Environmental Demands

• Ability to lift and carry up to 50 lbs., and to stand and walk for up to 8 hours per day.


• Ability to repeatedly lift, push, pull, bend, stoop, twist, and kneel, and to load, unload, and operate a hand truck safely.

Core Competency Requirements

• Customer Focus — provides excellent, proactive service and finds solutions when issues arise.


• Reliability — reports for shifts on time and follows through on commitments, especially during high-volume weeks.


• Teamwork & Adaptability — works well with others and adjusts positively to fast-changing seasonal demands.