Part-Time | Front Office Supervisor

The Founders Inn and Spa, Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality organization as a Part-Time Front Office Supervisor, where you will oversee front desk operations and ensure exceptional guest experiences. This role involves managing staff, handling guest check-ins, and maintaining service quality standards while fostering a positive work environment. If you have a passion for hospitality and leadership, apply now to be part of our dedicated team.

Benefits

401(k) Matching

Global Hilton Travel Discounts

Exclusive Discounts on spa services

50% Tuition Remission at Regent University

Complimentary Employee Meals

Opportunities for advancement

Qualifications

• Minimum of 1 year of experience in Hotel Front Desk operations.
• 1-2 years of supervisory experience in a hotel position preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Supervise the Front Desk operations to achieve customer satisfaction.
• Monitor daily time and attendance, ensuring compliance with labor budget.
• Implement Service Recovery guidelines to address guest concerns.

Skills

Leadership

Communication

Problem Solving

Customer Service

Education

High School Diploma or equivalent

Tools

OnQ

Job description

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The Founders Inn and Spa, Tapestry Collection by Hilton provided pay range

This range is provided by The Founders Inn and Spa, Tapestry Collection by Hilton. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

$16 per hour

Position Overview

Supervise the Front Desk operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for assisting the department manager(s) with short term planning and day-to-day operations of the Front Desk and carrying out initiatives to ensure excellent service and quality. The major areas of responsibility/management include Front Desk, Guest Services, PBX, Reservations, and Security. Recommends, implements, and monitors the Department's budget and manages expenses within approved budget constraints.

Key Responsibilities

The Front Office Supervisor’s primary responsibilities will include:

• Understand the specific needs of each shift, allocate resources accordingly, and effectively communicate the plan to department staff to ensure timely delivery of products and services: according to departmental standards.
• Utilize the Founders Inn and Spa's Job Skill Handbooks consistently to coach and train associates.
• Utilize approved tools and checklists to establish daily expectations for each associate and ensure completion of assigned tasks.
• Provide daily motivation and encouragement to foster a supportive environment and teamwork for delivering excellent service.
• Monitor daily time and attendance, including clock-ins and outs, to ensure compliance with the daily labor budget, making adjustments as necessary to accommodate call-offs or changes in business volume forecasts.
• Implement Service Recovery guidelines to address guest concerns promptly and effectively, escalating issues when necessary.
• Promote the Founders Inn and Spa service culture, "Making it Right plus Two," to focus associates on enhancing guest satisfaction and maintaining a competitive edge.
• Conduct regular inspections of assigned areas to ensure compliance with cleanliness, environmental standards, and guest experience criteria, taking corrective action as needed.
• Proactively manage safety and security procedures to prevent accidents and maintain a safe environment for both associates and guests.
• Ensure individual compliance with all Founders Inn and Spa, Brand, and state or federal training requirements for your role, including new hire training, certification, and re-certification as necessary.
• Handle guest check-ins and check-outs efficiently and with professionalism.
• Supervise desk clerks and manage workload during shifts, completing shift checklists as specified.
• Generate accurate room status reports promptly and communicate necessary information to relevant departments and personnel.
• Maintain and update daily group information, ensuring familiarity with future group files and effectively communicating group requirements to relevant departments.
• Print cashiers' reports and verify balances, ensuring accuracy in all banking and deposit activities.
• Monitor key control procedures to maintain hotel security.
• Address guest inquiries regarding the hotel layout, including suites, meeting rooms, and outlets.
• Foster positive working relationships and open lines of communication with all other departments.
• Train, cross-train, and re-train Front Desk Personnel as needed.
• Assist Front Desk and/or Front Office Manager as required.
• Oversee associates' duties and inspect work to ensure compliance with company/franchise cleanliness standards.
• Assist in preparing department schedules and seek approval from senior management.
• Inventory stock to maintain adequate supplies.
• Investigate and address complaints, escalating issues to senior management when necessary.
• Prepare reports on room occupancy, payroll expenses, and department expenses, communicating any unresolved issues to senior management.
• Greet and engage with guests in a friendly and professional manner, ensuring a memorable experience.
• Demonstrate full knowledge of proper techniques as established by hotel/franchise requirements.
• Interact courteously and professionally with fellow associates and guests.
• Ensure timely and efficient satisfaction of all guest requests, delivering service in a highly professional manner.
• Conduct daily pre-shift meetings and attend Bi- Monthly staff meetings as directed by management.
• Record data concerning work assignments and special projects and prepare periodic reports.
• Enforce 100% staff compliance with uniform and grooming standards.
• Report unsafe work conditions/practices and safety/security violations according to Company policy.
• Assign duties to associates and inspect their work to ensure compliance with company/franchise standards.
• Perform any other duties as assigned.
  
  
  

Qualifications:

• Education – High School Diploma or equivalent required
• Experience: Minimum of 1 year of experience in Hotel Front Desk operations.
• 1-2 years of supervisory experience in a hotel position preferred
• Prior experience with OnQ is a plus.
• Minimum typing speed of 35 WPM
• Strong verbal and written communication skills in English; bilingual proficiency is a plus
• Accurate and efficient in handling cash and credit card transactions
• Solid understanding and enforcement of company policies and Standard Operating Procedures (SOPs)
  
  
  

Core Competencies

• Leadership & Supervision: Demonstrated ability to lead, coach, and motivate front desk staff to achieve service excellence and operational goals.
• Team Communication & Coordination: Strong verbal and written communication skills with the ability to delegate tasks effectively, lead pre-shift meetings, and foster interdepartmental collaboration.
• Guest Experience: A service-minded approach with a deep understanding of luxury guest expectations and standards.
• Problem Solving & Conflict Resolution: Capable of handling guest concerns and employee challenges promptly and diplomatically, escalating issues when appropriate
• Professional Demeanor & Presentation: Consistently upholds a professional image through respectful interactions, adherence to dress code and grooming standards, and by setting a positive example for team members in conduct and attitude.
  
  
  

Comprehensive Benefits Package

We offer a competitive and comprehensive benefits package designed to support your well-being, personal growth, and work-life balance, including:

• 401(k) Matching to help you plan for your future
• Global Hilton Travel Discounts for leisure and business travel
• Exclusive Discounts on spa services and dining at our property
• 50% Tuition Remission at Regent University, with a 25% tuition discount for spouses and dependents
• Complimentary Employee Meals during shifts
• Career Growth: opportunities for advancement, skill development, cross-departmental experience, and networking, all within a dynamic and supportive work environment
  
  
  

Why Join Us?

At Founders Inn and Spa, we’re more than just a workplace—we’re a community dedicated to delivering exceptional guest experiences. Joining our team means becoming part of an organization that values your growth, supports your development, and offers opportunities for advancement. With a focus on teamwork, innovation, and a positive work environment, we empower you to bring your best self to work every day. If you’re passionate about hospitality and ready to make a difference, we’d love for you to be part of our team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

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