Part-Time Front Office Assistant (Monday - Thursday)

The Next Door Recovery; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

The Next Door Recovery in Nashville is seeking a Part-time Front Office Assistant to be the first point of contact for callers and visitors, and to support the Admissions and Operations Team with daily administrative tasks. You will help greet clients, manage mail, and Coordinate front desk activities.

Requirements include a High School diploma or GED, exceptional customer service, at least 2 years of related experience, proficiency with Outlook, Word, Excel, and PowerPoint, and a valid driver’s

Qualifications

• High school diploma or GED required.
• Exceptional customer service skills required.
• Minimum 2 years of customer service experience or related experience preferred.

Responsibilities

• Greet new and existing clients
• Greet and direct all visitors, vendors, and employment applicants
• Answer incoming calls and directs to appropriate staff
• Communicate phone messages/packages to staff
• Coordinate and communicate daily maintenance and cleaning needs to contract staff
• Place maintenance calls to vendors as needed
• Responsible for pickup/sorting/distributing mail
• Provide additional coverage, as needed
• Responsible for providing front office orientation for interim coverage
• Misc. projects for staff (printing labels, print jobs, reformatting documents)
• Provide administrative support to Support Services Team and Operations Department
• Ensure front office area is clean and presentable at all times.
• Ensure that all policies and procedures of The Next Door Recovery, Inc. are followed at all times by residents and volunteers

Skills

Customer service

Administrative support

Phone etiquette

Greet visitors

Multitasking

Education

High School/GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

Job Title: Part-time Front Office Assistant

Reports to: Operations Director

Level: Experienced

Location: Nashville

Classification: Part-time, non-exempt

Education: High School/GED

Shift: Monday 8:00am to 3:00pm

Tuesday 8:00am to 1:30pm

Wednesday 8:00am to 4:00pm

Thursday 8:00am to 1:30pm

Mission: The Next Door Recovery provides a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary: To act as point of contact for incoming calls and guests, as well as support the Admissions and Operations Team in daily administrative tasks for The Next Door Recovery, Inc. (TNDR).

Primary Responsibilities And Duties Include The Following

• Greet new and existing clients
• Greet and direct all visitors, vendors, and employment applicants
• Answer incoming calls and directs to appropriate staff
• Communicate phone messages/packages to staff
• Coordinate and communicate daily maintenance and cleaning needs to contract staff
• Place maintenance calls to vendors as needed
• Responsible for pickup/sorting/distributing mail
• Provide additional coverage, as needed
• Responsible for providing front office orientation for interim coverage
• Misc. projects for staff (printing labels, print jobs, reformatting documents)
• Provide administrative support to Support Services Team and Operations Department
• Ensure front office area is clean and presentable at all times.
• Ensure that all policies and procedures of The Next Door Recovery, Inc. are followed at all times by residents and volunteers
• Additional responsibilities as assigned

Qualifications

Education and Experience

• High school diploma or GED required.
• Exceptional customer service skills required.
• Minimum 2 years of customer service experience or related experience preferred.

Other Requirements

• Possess proficient computer skills Outlook, Word, Excel, and PowerPoint
• Valid Driver’s license

All Employees Will Adhere To The Following Professional Standards

• Honor the agency mission: The mission of The Next Door Recovery is to live out our faith by providing a continuum of evidence-based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.
• Consistently treat patients and co-workers with the utmost respect.
• Keep ALL information regarding staff, client, diagnosis, group information, etc. confidential at all times.
• Work as a necessary part of the team effort.
• Model ethical and professional behavior at all times.
• Participate in ongoing meetings and trainings as required by the leadership of The Next Door Recovery
• Be creative and assist leadership with ideas for improving the overall quality of the services and environment for the residents of The Next Door Recovery.
• Encourage and live the core values of The Next Door Recovery, Inc., at all times:
  • Love ~ We demonstrate what love looks like, so our women learn to love others in healthy ways and love themselves.
  • Faith ~ We welcome all people, and all will be cared for with Christ-centered principles.
  • Hope ~ We believe hope is within reach for all women.
  • Wholeness ~ God has a plan and purpose for a woman’s life and that is abundantly good. She does not have to be defined by her past decisions. God loves. God forgives. Every woman can be whole and complete.
  • Community ~ We are building a healthy community in which our women are contributing members of society. We need one another. We care for one another. We will teach our women how to build their own healthy community.
  • Respect ~ We believe each woman deserves respect from us and from each other. We believe each woman can learn to respect herself and others.
  • Encouragement ~ We believe that our words and actions should build one another up. We inspire one another with love and good deeds.