Part-Time Front End Lead - Customer Service Pro

Food Lion; Fishersville (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Food Lion in Fishersville, VA is seeking a Customer Service Associate to provide fast, friendly front-end service and handle transactions efficiently. You will greet customers, bag groceries, manage checkout procedures, and maintain a clean, safe, and accurate register area.

Responsibilities include assisting customers with To-Go orders where applicable, following cash handling procedures, and collaborating with store management to uphold service standards.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Scan customers' order and handles the payment transaction, per standard practice
• Follow procedures for refunds and error correction
• Maintain alertness and call for assistance when needed to service customers per service standards
• Report any register malfunction to the Customer Service Manager or MOD
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines

Skills

Effective communication

Customer service

Multi-tasking

Cash handling

Learning ability

Education

High school diploma or equivalent

Tools

Cash register

Job description

Food Lion in Fishersville, VA is seeking a Customer Service Associate to provide fast, friendly front-end service and handle transactions efficiently. You will greet customers, bag groceries, manage checkout procedures, and maintain a clean, safe, and accurate register area.

Responsibilities include assisting customers with To-Go orders where applicable, following cash handling procedures, and collaborating with store management to uphold service standards.