Part-Time Front End Lead - Customer Experience

Food Lion; Charlottesville (VA); On-site; USD 17,909,000 - 20,664,000; Full time

Job summary

Food Lion is hiring for a Front End position in Charlottesville to provide fast, friendly service and support customer service standards. The role involves greeting customers, scanning orders, and assisting with Food Lion To-Go orders as needed.

The associate will help maintain cash accuracy, handle transactions, and follow store procedures to ensure a positive shopping experience for every guest. Training and dress standards apply, with opportunities to contribute to front-end operations.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Scan customers' order and handles the payment transaction, per standard practice.
• Follow procedures for refunds and error correction.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Assist customers with Food Lion To-Go orders when applicable.

Skills

Excellent communication

Customer service

Multi-tasking

Cash handling

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

Food Lion is hiring for a Front End position in Charlottesville to provide fast, friendly service and support customer service standards. The role involves greeting customers, scanning orders, and assisting with Food Lion To-Go orders as needed.

The associate will help maintain cash accuracy, handle transactions, and follow store procedures to ensure a positive shopping experience for every guest. Training and dress standards apply, with opportunities to contribute to front-end operations.