Part-Time Front End Associate | Friendly Customer Service

Food Lion; Roanoke (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Roanoke, VA is seeking a Front End Associate to provide fast, friendly service at the checkout and assist customers with a positive shopping experience.

You will greet customers, operate the cash register, bag groceries, and maintain the front end area while following standard procedures. This role emphasizes reliability, clear communication, and the ability to perform physical tasks in a retail setting.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service centre.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt‑unload items for ease of bagging such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.
• Follow procedures for refunds and error correction.
• Make every attempt to maintain accurate cash control.
• Identify customers needing assistance and offers to take the customer's order to their car.
• Maintain alertness and calls for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Report any register malfunction to the Customer Service Manager or MOD.
• Ensure the MVP savings centre KIOSK is filled with paper and properly working.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer based training (CBT) and training aid courses.
• Perform all other duties as assigned.

Job description

Food Lion in Roanoke, VA is seeking a Front End Associate to provide fast, friendly service at the checkout and assist customers with a positive shopping experience.

You will greet customers, operate the cash register, bag groceries, and maintain the front end area while following standard procedures. This role emphasizes reliability, clear communication, and the ability to perform physical tasks in a retail setting.