Part-Time Front Desk Operations Specialist

Shelter Association of Washtenaw County; Ann Arbor (MI); On-site; USD 22,832 - 32,519; Part time

Job summary

The Shelter Association of Washtenaw County in Ann Arbor is seeking a dedicated team member to ensure safe shelter operations. This position includes interacting with clients and supporting them while upholding the organization's mission of ending homelessness.

Qualifications include an Associates Degree or higher in Social Work or related fields, with preferred experience in related areas. Reliability and commitment to the role are necessary as shifts occur on weekends.

Join us to make a positive impact on people's lives within the community.

Qualifications

• Associates Degree, professional certification, BS or BA in Social Work or related field.
• Related experience preferred; unrelated degree plus experience will be considered.
• Knowledge of mental health, chemical dependency, and poverty issues helpful.

Responsibilities

• Ensure safety of all guests on assigned shelter floors.
• Interact with clients in a non-judgmental manner.
• Document client information and activities appropriately.
• Welcome and orient new clients to communal living rules.

Skills

Empathy

Cultural competence

Reliable work ethic

Education

Associates Degree in Social Work or related field

Professional certification

Job description

Job Description

The Shelter Association of Washtenaw County is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us

Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homeless, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues. Services are offered through our core programs: Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. The SAWC serves almost 1500 people annually.

Mission

Ending homelessness, one person at a time.

Position Profile

This position serves as an active member of the Shelter Operations Team and is responsible for the smooth operation of the shelter floors during their assigned shift. Responsibilities include ensuring the safety of all guests and performing duties in a manner consistent with the Shelter Association of Washtenaw County's overall mission.

The salary for the position is $20.09/hr. The scheduled shift days are Saturday and Sunday mornings from 6:00 am - 2:30 pm.

General Responsibilities

• Committed to SAWC’s mission of ending homelessness.
• Interacting with clients in a non-judgmental ethical manner (see NASW Code of Ethics).
• Provide supportive, empathetic, confidential listening and offer clients general assistance.
• Welcome and orient new clients to the rules and responsibilities of the floor and communal living.
• Be familiar with and implement SAWC policies and procedures.
• Document various client information and activities in HMIS and staff notes, professionally and appropriately.
• Appropriate communication with Manager regarding client Leaves of Absences, Late Arrivals, and other client policy questions.
• Must be willing to work holidays and weekends.
• Must be on time for work, and use a time clock to document hours.
• Other duties, as assigned.

Qualifications

Associates Degree, professional certification, BS or BA in Social Work or related field. Related experience preferred; unrelated degree plus related experience will be considered. Knowledge of mental health, chemical dependency, and poverty issues helpful.

Health and Safety

The Shelter Association is committed to ensuring the health and safety of our clients and staff. This is especially imperative as we work with a vulnerable population and this position requires in-person work. To do this we are partnered with our local Public Health department and have enacted significant health and safety measures including:

• Health and Safety training provided for all new and current staff
• Personal Protective Equipment (PPE) training and supplies providedRigorous onsite cleaning protocols
• Physical barriers including plexiglass dividers in place when needed
• Health and safety screening for each individual entering the premises
• Coordination with local hospital systems and Public Health

This person must be:

• Reliable and willing to work holidays.
• Able to be assertive without being aggressive
• Able to work as a team member
• Able to utilize good judgment
• Both welcoming and assertive
• Culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences
• Able to be mindful of personal boundaries, ethical obligations, and the primacy of client needs
• Mature in nature and professional in action