Part-Time Front Desk & Guest Services Coordinator

Village Of Niles; Niles (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

The Village of Niles is seeking two part-time Guest Relations Associates to join the Family Services Department. You will be the first point of contact for visitors and callers, delivering courteous and professional service.

Responsibilities include front desk management, data entry, payment processing, and supporting pantry and outreach activities, while upholding HIPAA guidelines and confidentiality requirements in a busy, high-traffic environment.

Qualifications

• High school diploma or GED and typing 40 wpm.
• Experience in an office setting; mental health setting preferred.
• Ability to speak Spanish is preferred.
• Proficient with Microsoft Office and office equipment.

Responsibilities

• Greet walk-in guests and answer phone calls as first point of contact.
• Schedule appointments and manage front desk activities.
• Enter data for resident services and process payments.
• Assist with food pantry requests and donations logistics.
• Support projects and seasonal events as needed.
• Maintain client confidentiality and comply with HIPAA and Village policies.
• Attend staff meetings and perform other duties as assigned.

Skills

Customer service

Data entry

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

Front desk equipment

Job description

The Village of Niles is seeking two part-time Guest Relations Associates to join the Family Services Department. You will be the first point of contact for visitors and callers, delivering courteous and professional service.

Responsibilities include front desk management, data entry, payment processing, and supporting pantry and outreach activities, while upholding HIPAA guidelines and confidentiality requirements in a busy, high-traffic environment.