Part-Time Front Desk Guest Experience Specialist

Dreamscape Hospitality; Lakewood (CO); On-site; USD 23,000 - 32,000; Part time

Job summary

Dreamscape Hospitality is seeking a Part-Time Guest Service Agent at Sheraton Denver West – Lakewood, CO. You will warmly welcome guests, check them in and out, process payments, review folios, and coordinate with Housekeeping and other departments to ensure a seamless stay.

The ideal candidate is hospitality-driven, dependable, highly organized, and comfortable handling multiple priorities in a fast-paced setting.

Qualifications

• Front desk or hospitality experience preferred.
• Experience with a hotel Property Management System preferred (Lightspeed helpful).
• Excellent verbal and written communication skills.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Warmly welcome guests upon arrival and provide an efficient check-in experience.
• Process check-outs, review folios, resolve billing questions, and settle accounts.
• Operate the Property Management System to manage profiles, reservations, and payments.
• Make, modify, and cancel reservations following procedures and rate guidelines.
• Respond to guest questions and concerns with thoughtful solutions or escalation as needed.
• Complete daily checklists, shift reports, and front desk duties.
• Maintain a clean, organized Front Desk and lobby area.

Skills

Hospitality mindset

Customer service

Multitasking

Organizational skills

Communication skills

Education

High school diploma

Tools

Lightspeed

Job description

Dreamscape Hospitality is seeking a Part-Time Guest Service Agent at Sheraton Denver West – Lakewood, CO. You will warmly welcome guests, check them in and out, process payments, review folios, and coordinate with Housekeeping and other departments to ensure a seamless stay.

The ideal candidate is hospitality-driven, dependable, highly organized, and comfortable handling multiple priorities in a fast-paced setting.