Part-Time Front Desk Customer Service Representative

The Pennsylvania State University; United States; On-site; USD 17,000 - 21,000; Part time

Job summary

The Pennsylvania State University is seeking a friendly, outgoing front desk attendant at the University Fitness Center in Hershey, PA. This part-time position requires evening and weekend availability and is not a summer-only or intern role.

Responsibilities include member check-ins, payments processing, orientations scheduling, tours, calls handling, and locker key tracking. It emphasizes reliability, teamwork, and a positive attitude serving a diverse member base.

Qualifications

• Reliable, detail-oriented, committed team player.
• Friendly, enthusiastic, and positive attitude serving a diverse customer base.

Responsibilities

• Monitor access to the facility, ensuring proper identification for entry.
• Use custom software for member check-ins and updating member accounts; process payments for memberships, training packages, class programs, and guest passes.
• Schedule new member orientations, personal training sessions, and racquetball and squash court reservations.
• Conduct facility tours and answer questions.
• Answer phones, field questions, and route calls per Front Desk standards.
• Maintain accurate records of locker keys checked out throughout the day.
• Perform electronic filing of all membership documents

Skills

Reliable

Detail-oriented

Team player

Job description

Job Description and Position Requirements

The University Fitness Center at the Penn State College of Medicine in Hershey, PA, is seeking friendly, outgoing customer service staff to support its front desk operations. Evening and weekend availability is required. This part‑time role is not a summer‑only or intern position.

Job Duties

• Monitor access to the facility, ensuring proper identification for entry
• Use custom software for member check‑ins and updating member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes
• Schedule new member orientations, personal training sessions, and racquetball and squash court reservations
• Conduct facility tours and answer questions
• Answer phones, field questions, and route phone calls in keeping with the Front Desk standards
• Keep an accurate account of all locker keys as they are checked out throughout the day

Perform electronic filing of all membership documents

Requirements, Qualifications, and/or Competencies

• The successful candidate must be a reliable, detail‑oriented, and committed team player
• The successful candidate must also possess the ability to maintain a friendly, enthusiastic, and positive attitude while serving a diverse customer base

Approximately 15 hours per week Evening and weekend availability required

Background Checks / Clearance

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO Is the Law

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Values

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land‑grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.