Part-Time Front Desk Attendant and Patient Service Representative (Weekday Evenings), Veterinary

University of Missouri - Columbia; Columbia Township (MO); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Disability insurance

Parental leave

Caregiver leave

Tuition discounts

Descripción de la vacante

University of Missouri - Columbia is seeking a part-time Front Desk Attendant and Patient Service Representative to support the Veterinary HealthCenter evenings on campus.

The role handles client services, patient check-in, payments, and communication with emergency staff, working with veterinarians, technicians, and staff to ensure smooth operations.

Formación

• High School Diploma or equivalent.
• Three years of customer service experience; education may substitute for some experience.

Responsabilidades

• Receive emergency cases and page trauma/emergency personnel as needed.
• Maintain front desk duties to schedule and admit patients to the Veterinary Health Center.
• Greet clients and register patients in the hospital information system.
• Answer emergency line, route calls, and gather information.
• Collect payments, assist with financing needs, and make change.
• Maintain waiting room and reception area appearance.
• Collaborate with veterinarians, technicians, and staff to follow business rules.
• Other duties as assigned.

Conocimientos

Customer service

Phone etiquette

Computer skills

Educación

High School Diploma or equivalent

Three years customer service experience

Herramientas

Hospital information system

Descripción del empleo

Hiring Department

Veterinary Medicine & Surgery

Job Description

The College of VeterinaryMedicine at MU is on a mission to educate and trainoutstanding clinicians and scientists, generate new knowledge,engage stakeholders, and foster economic growth, all of whichpromote and protect the health and welfare of animals and people.

Simply put, our mission is to Teach, Heal, Discover, andServe.

We are currently seeking applicants for an open Part-Time FrontDesk Attendant and Patient Service Representative position.This position provides client services for the Veterinary HealthCenter on weekday evenings. These services primarily focus onEmergency services provided by the VHC. Responsibilities includehandling incoming phone calls for both large and small animalservices, checking in patients, processing payments, assisting withfinancing needs, and coordinating communication between clients andemergency medical personnel.

Primary responsibilities include:

• Receive emergency cases and page trauma/emergency personnel asneeded.
• Maintain front desk receptionist duties to schedule and admitpatients to the Veterinary Health Center.
• Work closely with students, veterinarians, technicians andstaff to ensure the veterinary business rules are followed.
• Greet clients, verify personal information is correct, registerpatients in hospital information system.
• Answer hospital emergency line, route calls to the appropriatelocation, and gather information.
• Discharge patient from computer system, collect money and makechange.
• Effectively manage dynamic, potentially stressful clientencounter.
• Maintain the general appearance of the waiting room andreception area.
• Other duties as assigned.

Veterinarians throughout the Midwest refer animal clients to the Veterinary HealthCenter for specialized diagnoses and treatment. Withsophisticated therapeutic equipment that includes an underwatertreadmill, advanced imaging techniques, and groundbreaking equinelameness diagnostic equipment, we are a center for animalhealthcare. We provide emergency care 24 hours a day for existingpatients and until 10:00 p.m. for new patients. The VHC is locatedon campus, at 900 E. Campus Dr.

Shift

This is a part-time position. Hours are Monday through Friday, 5pto 10p.

Employees are expected to be able to cover 2 to 3 shifts per month(employees may be able to pick up more shifts if desired). It isalso expected that these positions will cover university holidaysand employees will be expected to take some holiday shifts eachyear.

Minimum Qualifications

• High School Diploma or the equivalent.
• Three years of customer service and or clerical experience isrequired. Education may be substituted in lieu of experience.
• Ability to operate a personal computer is necessary.

Preferred Qualifications

Successful candidate will exhibit the following skills and corecompetencies:

• Be able to handle high-stress, emergency or urgent situationscalmly and effectively
• Present a friendly and empathetic demeanor.
• Maintain a high level of professionalism
• Communicate clearly and effectively with internal and externalconstituents and clients
• Bring a high degree of organization and attention todetail

Anticipated Hiring Range

Salary Range: $17.00 / hour

Grade: GGS PAT 4A

University Title: Customer Service Representative

Internal applicants can determine their university title byaccessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Benefit Eligibility

This position is eligible for University benefits. As part of yourtotal compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses.

For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director ofAccessibility and ADA at 573-884-7278.

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