Overnight - Front Desk Agent - ZYUMB

IHG Hotels & Resorts; Fort Drum (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

IHG Hotels & Resorts in the United States is seeking a Front Desk Agent for the night shift (11 PM–7 AM). You will check guests in and out, manage payments, and balance daily transactions while providing friendly service.

Additional duties include processing laundry, preparing reports for management, and offering local insights to ensure a memorable stay. A high school diploma is preferred; weekend and holiday availability may be required.

Qualifications

• Experience in front desk or guest service preferred.
• Ability to handle cash transactions accurately.
• Strong communication and problem-solving skills.
• Proficiency with basic computer tasks and POS systems (if applicable).

Responsibilities

• Check-in and check-out guests in a timely, professional manner.
• Process payments following established procedures.
• Balance daily transactions and prepare financial/operational reports.
• Handle guest requests, questions, and concerns to ensure a smooth stay.
• Assist with laundry and other duties as needed.

Skills

Front desk

Guest service

Cash handling

Communication skills

Problem solving

Tech-savvy

Education

High school diploma or equivalent

Job description

Manages hotel front desk duties (check-ins, guest requests) during the night shift (approx. 11 PM - 7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry.

Your Day to Day -

This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments per established procedures. Other duties may include processing laundry.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day’s schedule.

Jump into other ad-hoc duties when your colleagues need your help.

What We Need From You -

In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week.

Even though a shift will be assigned, in occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays.

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.

Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers.

Flexibility - night, weekend and holiday shifts are all part of the job.

You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally, you'll have spent at least one year in a front desk or guest service position.

Strength - sometimes you'll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly rate for this role is $20.00 to $24.00.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.