Part-Time Front Desk Agent (Seasonal)

Hilton; Tucson (AZ); Presencial; USD 21.000 - 25.000; Tempo integral

Resumo da vaga

The Hilton in Tucson, AZ is seeking a Front Desk Agent to deliver the highest level of guest service. You will check guests in and out, answer questions, and handle requests with courtesy and efficiency in a fast-paced hotel environment.

This temporary position requires good computer skills, basic financial knowledge, and the ability to work nights and weekends. A professional, welcoming presence is essential to ensure a positive guest experience.

Qualificações

• Strong computer skills and financial knowledge are required.
• Must be able to convey information clearly both orally and in writing.

Responsabilidades

• Check guests in and out of the hotel in a courteous, efficient manner.
• Provide a welcoming attitude and answer service questions and requests.
• Collect monies for services rendered during a guest’s stay.

Conhecimentos

Computer skills

Financial knowledge

Formação

High School diploma or equivalent

Descrição da vaga

Scope of Position: (This position is a temporary position with potential to become a permanent position)

The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest’s stay.

Position Responsibilities and Qualifications:

Education & Experience:

• High School diploma or equivalent and some customer service experience preferred.
• Strong Computer skills and financial knowledge required.
• Valid Driver’s License for appropriate state and MVR in good standing.

Physical Demands:

• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to be on your feet throughout the entire shift.

Required Competencies:

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic arithmetic function