Front Desk Agent - Part Time

Best-Western-Premier,-the-Central-Hotel; Harrisburg (Dauphin County); On-site; USD 17,000 - 22,000; Full time

Job summary

Best-Western-Premier,-the-Central-Hotel in Harrisburg seeks a friendly Front Desk Associate to deliver personalized guest service, check guests in and out, and ensure privacy and safety for all guests.

Responsibilities include answering phones, upselling rooms, promoting hotel services, entering reservations, coordinating with housekeeping via ALICE, handling payments, and maintaining a professional appearance.

Qualifications

• High school diploma or equivalent required.
• Professional communication with guests and team members.
• Ability to learn front desk systems and credit handling policies.
• Flexible schedule including weekends and holidays.

Responsibilities

• Answer the telephone and direct calls to appropriate department.
• Enter guest reservations into the property management system.
• Check guests in and out and process payments.
• Upsell rooms and promote hotel services (F&B, events).
• Coordinate with housekeeping via ALICE Platform for room status.
• Maintain guest privacy and professionalism at all times.

Skills

Guest service

Telephone etiquette

Communication

Cash handling

Professional appearance

Multitasking

Education

High school diploma or equivalent

Tools

Front desk equipment

Job description

Description

Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.

Requirements

Job Duties:

• Ensure the safety, and security of our guests, by maintaining guest privacy at all times.
• Answer the telephone, and direct incoming calls to the appropriate department.
• Utilize persuasive selling techniques to sell, and upsell, guest rooms.
• Promote other services of the hotel, including food & beverage, meeting(s) & event(s), and group function(s).
• Enter guest room reservations into the property management system.
• Assign guest rooms and check guests into the property management system.
• Listen to guest requests and concerns, and resolve in a professional and courteous manner.
• Communicate room status updates with the housekeeping department via ALICE Platform.
• Communicate guest room maintenance and housekeeping requests via ALICE Platform.
• Process guest departures, and handle monetary transactions.
• Demonstrates a positive attitude, and maintains a professional appearance.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with guests, and team members, in a professional manner.
• Ability to understand and adhere to proper credit, check, and cash handling policies and procedures.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand for extended periods of time.