Part Time - Front Desk Agent - MFLYD

IHG Hotels & Resorts; Fort Riley (KS); On-site; USD 20,664 - 27,042; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Job summary

IHG Hotels & Resorts is looking for a Front Desk Agent at Fort Riley, KS. You will greet guests, manage check-ins/outs, handle transactions, and provide local insights to ensure a seamless stay. You will be a brand ambassador, ready to assist with requests and maintain safety and hospitality standards.

The role requires strong communication, problem-solving skills, and a high school diploma or equivalent. Flexible scheduling, including nights and weekends, is expected.

Qualifications

• Communication skills – approachable and easy to talk to.
• Problem-solving – turn issues into opportunities so guests leave with great memories.
• Fluency in the local language; additional languages bonus.
• Literate and tech-savvy – reading, writing, basic math, and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• High school diploma or equivalent; a college or university degree is a bonus.
• Experience – at least one year in a front desk or guest service position.
• Strength – occasionally lift, push and pull objects up to 50 lbs (23 kg).

Responsibilities

• Greet guests and manage bookings, upsell opportunities.
• Handle cash and credit transactions.
• Check guests in/out, issue room keys, and manage safety deposit boxes.
• Record guest preferences and respond to requests.
• Provide local knowledge and assist management when needed.
• Follow safety procedures and report incidents.

Skills

Communication skills

Problem solving

Language fluency

Tech literacy

Flexible schedule

Customer service

Education

High school diploma

Job description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Day to Day

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and inform them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out—take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs—record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Follow our safety procedures, report all incidents, and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

What We Need From You

• Communication skills – guests will bring concerns and compliments. You should be approachable and easy to talk to.
• Problem‑solving skills – turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language; additional language skills are a bonus.
• Literate and tech‑savvy – good grasp of reading, writing, basic math, and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• High school diploma or equivalent. A college or university degree is a bonus.
• Experience – ideally at least one year in a front desk or guest service position.
• Strength – occasionally lift, push and pull objects up to 50 lbs (23 kg); this may involve bending and kneeling.

Hourly rate for this role is $15.00 to $19.63. We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401k, and many other benefits to eligible employees.

Important Information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.