Part-Time/Agent Front Desk

IHG Hotels & Resorts; Fort Huachuca (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Room discounts

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage reservations, and process payments with accuracy. The role requires strong communication, basic math, and tech comfort, with shifts including nights, weekends, and holidays.

Competitive benefits include PTO, medical/dental/vision, a 401k plan, and employee room discounts. The successful candidate will deliver memorable service, handle guest requests, and protect guest confidentiality while representing the IHG

Qualifications

• High school diploma or equivalent; college degree is a bonus.
• Experience in front desk or guest service.
• Strong communication and problem-solving skills.
• Comfort with basic math and computers.

Responsibilities

• Provide warm, efficient check-in/check-out for guests.
• Handle cash/credit transactions accurately.
• Acknowledge loyalty members and assist with bookings and inquiries.
• Share local knowledge and upsell services when appropriate.
• Maintain safety and follow procedures at all times.

Skills

Communication

Problem-solving

Language skills

Tech-savvy

Flexibility

Education

Experience

Physical strength

Education

High school diploma

College degree (bonus)

Job description

We reward our colleagues' hard work and dedication with an extremely competitive compensation and benefits package. The hourly pay rate for this role is $17.75, and our comprehensive benefits package includes paid time off, medical/dental/vision insurance, 401k, room discounts, and many other benefits to eligible employees.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

EEO Is The Law – for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

If you require reasonable accommodation during the application process, please.

• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please.