Part-Time Front Desk Agent — Guest Experience Pro

Hotel Yountville; Key West, Northern (FL, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Key West La Concha, Autograph Collection is a historic hotel in the heart of downtown Key West, now part of Marriott's Autograph Collection. The property seeks a part-time Front Desk Associate to warmly greet guests, manage check-in/check-out, and support reservations and billing processes in a guest-centric environment.

Responsibilities include guest communications, accurate posting of charges, and maintaining knowledge of rates and policies.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Job description

Key West La Concha, Autograph Collection is a historic hotel in the heart of downtown Key West, now part of Marriott's Autograph Collection. The property seeks a part-time Front Desk Associate to warmly greet guests, manage check-in/check-out, and support reservations and billing processes in a guest-centric environment.

Responsibilities include guest communications, accurate posting of charges, and maintaining knowledge of rates and policies.