Part-Time Front Desk Agent — Flexible Weekend Shifts

Embassy Suites Buffalo; Buffalo (NY); On-site; USD 22,000 - 23,000; Part time

Job summary

Embassy Suites Buffalo is seeking a Front Desk Associate to deliver prompt, courteous service and manage guest check-in/out with accuracy. You will promote hotel services, handle guest questions, and maintain guest accounts within approved systems.

This Regular Part-Time role requires weekend, holiday, morning (7AM - 3PM) and afternoon (3PM - 11PM) availability, and flexibility to meet hotel operations needs. Previous hospitality experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• 1-2 years guest service and/or hospitality experience preferred.
• Valid driver’s license with a clean driving record preferred.

Responsibilities

• Provide friendly, professional guest service at all times and greet guests with a positive voice.
• Check guests in and out efficiently with accurate details.
• Input and retrieve information from hotel computer systems to confirm guest details.
• Explain hotel amenities and loyalty program information during check-in and stay.
• Respond promptly to guest requests and resolve issues.

Skills

Customer service orientation

Empathy & problem solving

Verbal & written English

Punctuality

Organization & time management

POS/computer systems

Numerical calculations

Cash handling & payments

Availability for 7 days a week

Education

High school diploma or equivalent

1-2 years guest service/hospitality experience

Job description

Embassy Suites Buffalo is seeking a Front Desk Associate to deliver prompt, courteous service and manage guest check-in/out with accuracy. You will promote hotel services, handle guest questions, and maintain guest accounts within approved systems.

This Regular Part-Time role requires weekend, holiday, morning (7AM - 3PM) and afternoon (3PM - 11PM) availability, and flexibility to meet hotel operations needs. Previous hospitality experience is preferred.