Part - Time Front Desk Agent

One11 Hotel; New Orleans (LA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in New Orleans is seeking a Front Desk Agent to provide exceptional customer service and manage administrative tasks. In this role, you'll greet guests, handle reservations, and ensure a welcoming atmosphere. Join a dynamic team dedicated to guest satisfaction and enjoy a range of employee benefits, including health insurance and retirement plans.

Benefits

Health, Dental, and Vision Insurances

Disability Insurances

401(k) Retirement Plan with Company Match

Paid Time Off, Vacation, and Holidays

Employee Assistance Program

Hotel Discounts

Qualifications

• Strong guest service orientation and basic accounting skills required.
• Ability to remain calm and professional under pressure.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Manage reservations and handle guest requests and complaints.
• Perform administrative tasks and ensure security protocols.

Skills

Guest Service Orientation

Communication

Basic Accounting Skills

Organizational Skills

Time Management

Education

High School Education

Job description

Front Desk Agent Job Description

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be Doing:

1. Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
2. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
3. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
4. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
5. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
6. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
7. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
8. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
9. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
10. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
11. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

• High school education or equivalent experience.
• Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred.
• Ability to remain calm and professional under pressure.
• Proficiency in operating a computer, calculator, phone, and other office equipment.
• Excellent communication skills, both written and verbal, with good organizational and time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many hotel and resort jobs. Requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs. Work may be performed in interior hotel environments with exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises. Safety precautions and protective equipment are necessary to mitigate risks.

Benefits:

Benefits for full-time employees may include:

• Health, Dental, and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation, and Holidays
• Employee Assistance Program
• Hotel discounts across the TPG portfolio and more

*Benefits vary by location.*

Part-time benefits are also available.

EEO Statement:

We are an Equal Opportunity Employer and value diversity. We welcome applicants regardless of race, gender, disability, or veteran status.