Front Desk Agent - PART TIME

Crescent Hotels & Resorts; California, Mountain View (MO, CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Guest Services Agent at a forward-thinking hotel, where your passion for customer service will shine. You'll play a vital role in creating memorable experiences for guests, from greeting them upon arrival to assisting with check-out. This position offers a chance to showcase your problem-solving skills and attention to detail while promoting hotel services to maximize occupancy. If you're enthusiastic, dedicated, and ready to make a difference in the hospitality industry, this opportunity is perfect for you!

Qualifications

• Dedicated and detail-oriented team player focused on guest satisfaction.
• Enthusiastic about promoting hotel services and maximizing occupancy.

Responsibilities

• Greet and register guests, ensuring outstanding service.
• Assist with check-out procedures and handle payments accurately.
• Respond promptly to inquiries and resolve guest complaints.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Tools

Point-of-Sale System

Job description

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, ensuring outstanding guest service and supporting the hotel's financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or assisting with luggage.
2. Assisting guests with check-out procedures, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and managing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel offerings, including room categories, rates, packages, promotions, and local area information, and responding to guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize occupancy.
5. Responding promptly and courteously to guest inquiries and requests, resolving issues efficiently.
6. Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
7. Receiving, relaying, and managing messages for guests.

Note: This description covers essential functions but is not exhaustive. Duties may vary and additional responsibilities may be assigned by supervisors. This description is subject to change at the company's discretion and does not constitute a contract. Employment remains at-will.

Qualifications

Behaviors: Dedicated, Detail-Oriented, Team Player, Enthusiastic

Motivations: Work-Life Balance, Flexibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.