Part Time - Fraud Prevention Tech

SECU; Raleigh (NC); Hybrid; USD 21,000 - 26,000; Part time

Job summary

SECU in Raleigh, NC is seeking an entry-level call center associate to monitor and prevent fraudulent activity on debit and credit cards. You will review tools, assist members with questions, and communicate fraud trends to supervisors. The role is in-office with a hybrid path after training.

We value strong communication, problem-solving, organization, and teamwork, and you must be able to work a minimum of 15 hours per week with rotating shifts Monday through Friday.

Qualifications

• Excellent personal communication skills.
• Must speak English fluently.
• Able to work independently and as part of a team.
• Willingness to work in an office setting with hybrid potential after training.
• Able to work a minimum of 15 hours per week.

Responsibilities

• Review tools to prevent fraudulent activity on debit and credit cards.
• Assist members with questions regarding fraudulent activity.
• Make outbound calls to members about suspicious activity.
• Answer inbound calls about card activity.
• Submit affidavits of fraud.

Skills

Call center

Fraud awareness

English fluency

Communication

Job description

If you are motivated and believe in the credit union philosophy of “People Helping People,” join our team!

Entry-level peak time position involves working in a call center environment for debit and credit cards. Reviewing all available tools to prevent potential or continued fraudulent activity on debit and credit cards. Assisting members with questions and concerns regarding fraudulent activity on debit and credit cards.

DIMENSIONS

Constant contact with members, and branch employees via phone.

Make outbound calls to members concerning suspicious activity in debit and credit systems.

Answer all inbound calls from members concerning activity on debit and credit cards.

Communicate emerging fraud trends to supervisors and other applicable staff.

Submit affidavits of fraud.

REQUIREMENTS

Possess excellent personal communication skills, good problem-solving skills, well organized, professional, resourceful, and have a willingness to help others.

Must be able to speak English fluently.

Must be able to cooperate and collaborate with co-workers.

Internal communication via email and inner office chat.

Must be professional in all interactions with members and co-workers.

Must be able to work independently and as a member of a team.

Must be able to work shift hours, a minimum of 15 hours a week. Example of schedules: MWF 10a-3p/11a-4p/12p-5p.

JOB ENVIRONMENT

Shift schedule is an in-office position (hybrid potential after completion of training), working peak hours Monday-Friday (excluding holidays).

Office setting with physical proximity to other employees.

Some background noise from other employees, copy machine, and telephone.

Office setting with physical proximity to other employees.

Some background noise from other employees, copy machine, and telephone.

PHYSICAL DEMANDS

Must be able to comprehend and carry out verbal and written instructions.

Job requires a substantial amount of sitting.

Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.

Use hands and fingers to press telephone keypad and lift telephone receiver.

Must be able to comprehend phone calls. Must be able to lift 5 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees’ Credit Union reserves the right to fill this role at a higher/lower level based on business need.