Part Time Floor Leader - The Shops at Mission Viejo

Lush Fresh Handmade Cosmetics North America; Mission Viejo (CA); On-site; USD 23,753 - 33,830; Part time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a part-time Floor Leader in Mission Viejo, California. This role supports the Store Management Team and involves driving sales, enhancing customer experience, and training staff. As a Floor Leader, you will deliver excellent service and ensure compliance with company policies.

Ideal candidates have 1+ years of relevant experience. The position offers 20-29 hours a week at a pay rate of $20.90 per hour.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.

Responsibilities

• Lead sales team and exceed sales goals.
• Deliver world-class service on the shop floor.
• Train and coach Sales Ambassadors.

Skills

Customer service experience

Sales skills

Problem-solving

Knowledge of skincare and natural beauty

Supervisory experience

Job description

Position Overview

As a Floor Leader, you support the Store Management Team across all business areas, lead sales, open/close the store, analyze results, and train associates. Your role ensures the store operates excellently, delivering an exceptional customer experience.

Key Responsibilities

• Driving Sales: Use the StoreForce dashboard to coach the sales team, adjust shop floor structure, and exceed sales goals.
• Customer Experience: Deliver world‑class service on the shop floor, oversee product demos, and collaborate with the team to exceed daily sales targets.
• Brand Promotion: Educate customers on Lush values—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging—through engagement activities.
• Product Knowledge: Continuously deepen product knowledge and make informed recommendations.
• Team Development: Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Diversity, Equity, Inclusion & Belonging: Encourage open communication, listen to DEIB perspectives, and foster a sense of belonging.
• Cash Handling & Store Operations: Manage cash, opening/closing, deposits, and ensure store security.
• Time & Attendance: Model punctuality, monitor breaks, and keep employees informed.
• Visual Merchandising: Maintain a clean, organized, and visually appealing store.
• Stock & Inventory: Train the team on inventory best practices, support management, and adapt displays in real time.
• Policies & Procedures: Ensure compliance with company standards for opening/closing, product integrity, respectful workplace, and health & safety.

Qualifications

Required

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem‑solving in daily customer service operations.
• Experience in a fast‑paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule, including evenings, weekends, and holidays.

Preferred

• Experience with consultation‑based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience with cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Position Details

Position: Part Time Floor Leader

Weekly Hours: 20‑29 hours

Pay: $20.90 USD – $20.90 USD

Equal Opportunity

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any protected characteristic.

E‑Verify

This position requires candidates to be authorized to work in the United States.