Part Time Floor Leader - San Luis Obispo

Lush Fresh Handmade Cosmetics North America; San Luis Obispo (CA); Sur place; USD 21 252 - 30 269; Temps partiel

Résumé du poste

A leading cosmetics retailer is seeking a Part Time Floor Leader in San Luis Obispo to support the Store Management Team. The role involves driving sales, delivering excellent customer experiences, training a sales team, and managing store operations, with a focus on ethical business practices. Candidates should have prior supervisory experience and a passion for skincare. Pay is $18.70 USD per hour with 20-29 hours weekly.

Qualifications

• Minimum 1 year in customer service and sales.
• Experience in cash handling and opening/closing procedures.
• Supervisory experience involving coaching and training.
• Problem-solving related to customer service.
• Flexible schedule for store needs.

Responsabilités

• Drive sales and coach sales team.
• Deliver exceptional customer experience.
• Educate customers on brand values.
• Increase product knowledge.
• Train sales ambassadors on techniques.

Connaissances

Customer service and sales

Cash handling

Supervisory experience

Problem-solving

Flexible scheduling

Knowledge of skincare

Description du poste

Part Time Floor Leader - San Luis Obispo

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As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities

• Driving Sales: Utilize StoreForce dashboard results to provide effective coaching and feedback to the sales team, and adjust the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team.
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales, build loyalty, and a positive store reputation.
• Building the Brand: Educate customers on Lush brand values and our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging, in-store and through community engagement and events.
• Product Passion: Increase product knowledge through ongoing learning and consistently make informed product recommendations.

Team Involvement

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of development, seek feedback and opportunities to improve your skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and listen to team members' perspectives related to DEIB. Foster belonging by promoting teamwork, collaboration, and recognizing each employee's contributions.

Operational Excellence

• Cash Handling and Store Opening/Closing: Manage cash handling, including transactions, opening/closing registers, reconciling cash drawers, nightly deposits, and securing the store. As required, take deposits to the bank.
• Time and Attendance: Lead by example in attendance and punctuality. Monitor breaks, review daily communications to keep team informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and standards, support inventory tasks, and adjust product displays based on sales.
• Policies and Procedures: Ensure store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Minimum 1 year of experience in:
  • Customer service and sales
  • Cash handling and opening/closing procedures
  • Supervisory experience involving coaching, feedback, and training
  • Problem-solving issues related to customer service in day-to-day operations
  • A fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

San Luis Obispo Pay: $18.70 USD

Weekly: 20-29 hours

Privacy and Reconciliation

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our facilities are located on the unceded territories and lands of many Indigenous peoples, and our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities and staff are guests on this land, and we act to repair past harm together with Indigenous Peoples and communities we work with.