Part Time Floor Leader - Mall of Georgia

Lush Fresh Handmade Cosmetics North America; Buford (GA); On-site; USD 20,002 - 28,488; Part time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Part Time Floor Leader in Buford, Georgia, to drive sales and enhance customer experience. This role involves coaching and training team members, managing store operations, and ensuring compliance with company policies.

The ideal candidate will have at least 1 year of customer service experience, strong cash handling skills, and a passion for skincare and ethical business practices. Flexible scheduling, including evenings and weekends, is required.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.

Responsibilities

• Utilize the StoreForce dashboard to coach the sales team.
• Deliver a world-class customer experience on the shop floor.
• Educate customers on Lush brand values.

Skills

Customer service

Sales techniques

Problem-solving

Cash handling

Job description

Responsibilities

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership of your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic‑driving initiatives.
• Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support the growth of your team, and increase sales. Lead by example, take ownership of your development, assess performance, and actively seek feedback and opportunities to elevate skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team member perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee’s unique contributions.

Operational Excellence

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. Take deposits to the bank as required.
• Time and Attendance: Lead by example in terms of attendance and punctuality, encourage the same from all employees, and monitor employee breaks to ensure scheduled breaks are taken.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train your team on inventory best practices and fresh standards, support management with inventory tasks, and use Visual Merchandising guidelines to make real‑time adjustments to product displays.
• Policies and Procedures: Support the management team to keep the store compliant and ensure staff practice company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications

• Required:
  • Minimum 1 year of experience in customer service and sales
  • Cash handling and opening/closing procedures
  • Supervisory experience involving coaching, feedback, and training
  • Problem‑solving issues related to customer service in day‑to‑day operations
  • A fast‑paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation‑based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Position: Part Time Floor Leader

Hours: 20‑29 hours per week

Pay: $17.60 USD per hour