Part Time Floor Leader - Lehigh Valley Mall

Lush; Pennsylvania; On-site; USD 17,000 - 22,000; Part time

Job summary

Lush is seeking a Part Time Floor Leader to support the Store Management Team on the shop floor. This role involves coaching sales associates, driving sales, and ensuring an exceptional customer experience across all store operations.

Responsibilities include leading product demonstrations, reinforcing Lush brand values, and continuously expanding product knowledge to recommend the right solutions for customers.

Qualifications

• Experience leading a retail team is a plus.
• Ability to coach and motivate sales staff.
• Strong customer service focus and communication.

Responsibilities

• Sales & Customer Experience: coach team, drive sales, and optimize shop floor to meet goals.
• Building the Brand: educate customers on Lush values and ethics, support traffic-driving initiatives.
• Product Passion: maintain product knowledge and make informed recommendations on needs.
• Team Involvement: train and mentor Sales Ambassadors to improve performance.

Job description

Position:Part Time Floor Leader

Weekly:20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities

Sales & Customer Experience

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
• Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback