Full Time Floor Leader - Willowbrook

internaljobsatlush; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Lush is seeking a Floor Leader in Houston to support the Store Management Team across all areas of the business. You will drive sales, lead a team of sales associates on the shop floor, and ensure exceptional customer experiences while upholding store standards and ethics.

Your day-to-day includes coaching, product demonstrations, and training sessions, with a focus on creating a positive, productive, and ethical work environment and delivering outstanding results for our customers and brand.

Qualifications

• Minimum 1 year of customer service and sales experience.
• Minimum 1 year of cash handling and opening/closing procedures.
• Minimum 1 year of supervisory experience involving coaching, feedback, and training.
• Experience with fast-paced team environments and problem solving in customer service.
• Knowledge and passion for skincare, natural beauty, and ethical business.

Responsibilities

• Drive sales by coaching the sales team using store metrics and feedback.
• Deliver world-class customer experience on the shop floor, including product demos.
• Educate customers on Lush brand values and ethics in store and events.
• Lead and train Sales Ambassadors and peers to improve performance.
• Manage cash handling, opening/closing, and store security.
• Maintain a clean, organized, and visually appealing store.
• Monitor attendance, breaks, and shift readiness for a smooth operation.
• Train the team on inventory and merchandising best practices.
• Ensure policies and procedures are followed by all staff.

Skills

Customer service

Sales

Cash handling

Supervisory

Problem solving

Skincare knowledge

Job description

Position: Full Time Floor Leader

Weekly: 30-39 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time!

Responsibilities:

Sales & Customer Experience:

Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store's overall sales. Celebrate sales achievements with your team!

Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.

Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.

Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement:

Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.

Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.

Operational Excellence:

Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.

Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.

Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.

Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.

Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications:

Required:

Minimum 1 year of experience in:

• customer service and sales
• cash handling and opening/closing procedures
• supervisory experience involving coaching, feedback, and training
• problem-solving issues related to customer service in day-to-day operations **Wait!**
• a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based