Part-Time Field Support & Dispatch Coordinator

Dohrn; Indianapolis (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

Dohrn Transfer is seeking a Part Time Field Support Representative at our Indianapolis IN Terminal. Starting pay is $18.50/hour. Hours are Monday-Friday, dayshift, with a focus on driving paperwork, dispatcher support, and customer service.

Responsibilities include preparing driver paperwork, answering calls about tracing and pickups, clerical support for Operations, and daily reporting. Candidates must have a valid driver license, a high school diploma or equivalent, and strong computer skills.

Qualifications

• Valid Driver License
• High School completion or equivalent
• Computer skills including Microsoft Office
• Data entry, 10-key and typing experience
• Detail-oriented, organized
• Good communication skills- verbal and written
• Excellent customer service skills
• Problem solver, self-motivated
• Ability to multi-task in a fast-paced environment and react to change productively
• Ability to work in a team as well as individually
• Excellent attendance

Responsibilities

• Prepare paperwork for launching drivers
• Answer and direct phone calls regarding tracing, pickups, driver communication, customer service
• Provide clerical support for Operations
• Complete daily reports for OS&D, payroll, driver hours, and attendance
• Contact customers to schedule appointments, residential, and driver collect/COD shipments
• Communicate with customers concerning Dispatch adjustments, deadlines, and concerns
• Dispatch pickups to Drivers and answer Driver questions
• Check in drivers, ensuring their paperwork is intact and complete
• Collect and review all driver paperwork for accuracy
• Help educate drivers on proper paperwork completion
• Enter Driver Vehicle Inspection Report data
• Scan bills of lading, delivery receipts, manifests, strip sheets
• Image and index all documents to the central imaging system
• Work in Imaging Check to ensure all documents have been scanned
• Perform other data entry as needed
• Perform other duties as needed
• Valid Driver License
• High School completion or equivalent
• Computer skills including Microsoft Office
• Data entry, 10-key and typing experience
• Detail-oriented, organized
• Good communication skills- verbal and written
• Excellent customer service skills
• Problem solver, self-motivated
• Ability to multi-task in a fast-paced environment and react to change productively
• Ability to work in a team as well as individually
• Excellent attendance

Skills

Customer service

Phone communication

Data entry

Microsoft Office

Typing

Detail-oriented

Multitasking

Communication skills

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Imaging system

OS&D documentation

Job description

Dohrn Transfer is seeking a Part Time Field Support Representative at our Indianapolis IN Terminal. Starting pay is $18.50/hour. Hours are Monday-Friday, dayshift, with a focus on driving paperwork, dispatcher support, and customer service.

Responsibilities include preparing driver paperwork, answering calls about tracing and pickups, clerical support for Operations, and daily reporting. Candidates must have a valid driver license, a high school diploma or equivalent, and strong computer skills.