Part-Time Events Host: Guest Experience Pro

The Sports Facilities Advisory & Management; Mattoon (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Emerald Acres Sports Connection in Mattoon, IL is seeking an Events Team Member to deliver outstanding guest service across departments including guest services, food and beverage, maintenance, and events.

You will assist with events from setup to takedown, maintain the facility, manage a cash drawer, resolve guest concerns, and collaborate with a management team to ensure safety and smooth operations in a fast-paced environment.

Qualifications

• Flexible schedule including nights, weekends, holidays
• Excellent verbal and written communication
• Able to stay focused in a high-volume, fast-paced environment
• Excellent guest service skills
• Detail-oriented with strong organizational skills
• Respectful and friendly to athletes, guests, visitors, spectators, leaders and teammates
• Works well with others
• Takes personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

Responsibilities

• Interact with and assist guests as needed
• Assist with events from setup to takedown
• Stock, maintain, and clean the facility during shifts
• Perform tasks related to the assigned work area
• Operate and balance a cash drawer
• Resolve guest concerns or escalate to a Manager
• Complete special projects and daily assignments

Skills

Guest service

Communication

Teamwork

Detail-oriented

Organizational skills

Initiative

Safety awareness

Job description

Emerald Acres Sports Connection in Mattoon, IL is seeking an Events Team Member to deliver outstanding guest service across departments including guest services, food and beverage, maintenance, and events.

You will assist with events from setup to takedown, maintain the facility, manage a cash drawer, resolve guest concerns, and collaborate with a management team to ensure safety and smooth operations in a fast-paced environment.