Events & Guest Experience Specialist

The Sports Facilities Companies; Mattoon (IL); On-site; USD 21,000 - 23,000; Part time

Job summary

Emerald Acres Sports Connection, located in Mattoon, IL, seeks an Events Team Member to support guest services across venues, assist with events from setup to breakdown, and help maintain facilities. This part-time, non-exempt role offers a dynamic environment within a premier sports and recreation destination.

You will work across departments—guest services, food/beverage, and facilities—fostering teamwork, delivering excellent service, and balancing daily tasks.

Qualifications

• Flexible work schedule including nights, weekends, holidays
• Excellent verbal and written communication skills
• Ability to stay focused in a fast-paced, high-volume environment
• Strong guest service skills
• Detail-oriented with strong organization
• Respectful and friendly to athletes, guests and teammates

Responsibilities

• Interact with and assist guests as needed
• Assist with events from setup to breakdown
• Stock, maintain and clean the facility during shifts
• Perform tasks related to assigned work area
• Operate and balance a cash drawer
• Resolve guest concerns and escalate to management
• Complete special projects and daily assignments as directed

Skills

Guest service

Communication

Teamwork

Attention to detail

Multi-tasking

Job description

Emerald Acres Sports Connection, located in Mattoon, IL, seeks an Events Team Member to support guest services across venues, assist with events from setup to breakdown, and help maintain facilities. This part-time, non-exempt role offers a dynamic environment within a premier sports and recreation destination.

You will work across departments—guest services, food/beverage, and facilities—fostering teamwork, delivering excellent service, and balancing daily tasks.