ER Department Leader - Hope Advanced Veterinary Center

PetVet Care Centers; Vienna (VA); On-site; USD 56,000 - 58,000; Full time

Benefits offered by this job

Sign-on bonus up to $5,000

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team member discounts

Emotional wellbeing support

Job summary

Hope Advanced Veterinary Center, part of PetVet Care Centers, seeks an ER Department Leader in Vienna, VA to supervise medical staff, expedite care, and uphold patient care standards. The role blends clinical duties with department leadership and schedule management in a 24/7 emergency setting.

The position offers leadership responsibilities, collaboration with specialists, ongoing professional development, and opportunity for a sign-on bonus up to $5,000 for qualified credentialed technicians.

Qualifications

• 18+ years of age or older
• High School Diploma or equivalent
• Minimum 3 years veterinary clinical experience
• Minimum 1 year emergency or critical care experience
• Minimum 1 year supervisory/leadership experience
• Competence in patient assessment, restraint, vital signs, meds, lab procedures
• Experience coaching employees and managing performance
• Strong understanding of ER workflows and patient prioritization
• Experience coordinating staffing and workflow in fast-paced settings
• Ability to work a 24/7 schedule including evenings/weekends/holidays

Responsibilities

• Maintain medical records and billing processes
• Process work charts and patient charges
• Enter procedures in billing system and monitor invoices
• Send monthly statements and resolve disputes with clients
• Process payments and monthly statements
• Resolve client financial issues and NSF checks
• Monitor accounts receivable and reporting
• Print and mail customer statements
• Perform other duties and lead ER team
• Be dependable and punctual

Skills

Leadership/ supervisory

Emergency care

Client service

Communication (oral/written)

Staff coaching

Organizational skills

Time management

Conflict resolution

Education

High School Diploma or equivalent

Virginia Licensed Veterinary Technician credential or eligibility

Tools

Instinct

Impromed

Dayforce

Job description

Bring your skills to PetVet and earn a sign-on bonus of up to $5,000 based on your experience as a credentialed veterinary technician!

PetVet Care Centers' Hope Advanced Veterinary Center is currently seeking a ER Department Leader to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a ER Department Leader who performs the duties of medical technical staff (e.g., technicians and assistants) as well as scheduling and supervising the staff of the assigned department. Expedites the care and efficiency of the department. In charge of patient care standards for the department. Must lead the team by example, demonstrating organizational skills, following company policies, and maintaining a professional attitude.

Hope Advanced Veterinary Center in Vienna, VA is an AAHA-accredited, multidisciplinary specialty and emergency hospital where team members collaborate to provide seamless, compassionate patient care. Our Internal Medicine team manages complex cases using advanced diagnostics, including ultrasound and endoscopy, giving technicians meaningful opportunities to strengthen their skills and contribute directly to patient care. We value teamwork, professional growth, and a supportive environment where every team member’s knowledge and perspective matter.

Why Join Us:

• Join Hope Advanced Veterinary Center, an AAHA-accredited, 24/7 emergency and specialty hospital serving pets throughout Northern Virginia, Washington, D.C., and Maryland.
• This hands‑on clinical leadership role offers the opportunity to remain actively involved in patient care while helping shape ER workflow, team training, professional development, and standards of care.
• Our ER team works collaboratively with board‑certified specialists and is supported by continued investments in structured onboarding, clinical education, and technician and assistant development.
• Licensed Veterinary Technician candidates may be eligible for a sign‑on bonus of up to $5,000.

Key Responsibilities

• Maintain processes for effective medical record keeping and billing
• Collect and process work charts
• Assist with entering in‑patient charges and/or procedures performed in billing system
• Ensure invoices are sent monthly and as requested by clients and doctors
• Process payments and monthly statements
• Resolve escalated financial problems with clients, collecting delinquent accounts and "NSF'” checks; determines when special financial agreements are appropriate
• Assist with monitoring and reporting on accounts receivable
• Prepare, print and mail invoice or statement copies for customers as requested
• Performs other duties as assigned
• Be dependable and punctual

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High School Diploma or the equivalent.
• Minimum of three years of veterinary clinical experience.
• Minimum of one year of emergency or critical care veterinary experience.
• Minimum of one year of supervisory, leadership, or shift‑lead experience.
• Demonstrated competence in veterinary technician or assistant skills, including patient assessment, restraint, vital‑sign monitoring, medication administration, laboratory procedures, and medical calculations appropriate to the individual’s training and scope of practice.
• Experience coaching employees, reinforcing expectations, addressing performance concerns, and holding team members accountable.
• Strong understanding of emergency hospital workflows, patient prioritization, and clinical readiness.
• Experience coordinating staffing needs, workflow adjustments, and patient‑care assignments in a fast‑paced clinical environment.
• Strong organizational, time‑management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality, professionalism, and sound judgment in employee‑related matters.
• Strong client service and conflict‑resolution skills.
• Proficiency with computer systems, email, scheduling software, and veterinary practice management systems.
• Ability to perform regularly scheduled clinical duties while providing day‑to‑day leadership to the ER team.
• Ability to work a schedule that supports the operational needs of a 24/7 emergency department, including evenings, weekends, or holidays as assigned.

Preferred Skills (Nice To Have)

• Current Virginia Licensed Veterinary Technician credential or eligibility to obtain Virginia licensure.
• Three or more years of emergency or specialty veterinary medicine experience.
• Previous experience supervising technicians, veterinary assistants, or other clinical support staff.
• Experience training and mentoring veterinary technicians, assistants, and students.
• Experience conducting employee check‑ins, performance evaluations, and documented coaching conversations.
• Experience monitoring departmental overtime, timekeeping accuracy, staffing levels, and labor utilization.
• Advanced emergency and critical care technical skills.
• Working knowledge of Instinct, Impromed, Dayforce, or similar veterinary and workforce management systems.
• Ability to work a schedule that supports the operational needs of a 24/7 emergency department, including evenings, weekends, and holidays as assigned.

Schedule:

Full Time, Rotating Shift

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$41—$42 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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