Part Time Dispatcher/Router

Gene's Towing; Washington; On-site; USD 25,000 - 28,000; Part time

Job summary

Gene's Towing Inc. is seeking a dependable part-time Dispatcher to join our operations team in Washington.

The role coordinates towing and recovery services across Pierce, King, Thurston Counties and the Puget Sound region, serving customers, law enforcement, and drivers with professional, timely service. The ideal candidate is organized, calm under pressure, and adept at prioritizing calls, gathering accurate information, and dispatching tow operators for light to heavy-duty jobs.

Qualifications

• Requires high school diploma or GED.
• Experience in dispatching, transportation, towing, logistics, or fast-paced environments preferred.
• Strong computer skills and data entry accuracy.

Responsibilities

• Answer calls from customers, law enforcement, and partners.
• Gather and document service requests with accuracy.
• Prioritize calls by urgency, location, and driver availability.
• Dispatch tow operators for light to heavy-duty services.
• Monitor multiple channels and maintain records of all activity.
• Communicate service details and updates to drivers and customers.
• Coordinate responses with agencies and providers as needed.
• Assist with scheduling and operational coordination.

Skills

Verbal & written communication

Calm under pressure

Organizational skills

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Windows-based software

Dispatch software

GPS tracking systems

Job description

Job Description

Dispatcher – Part Time Swing/Graveyard Shift

Gene's Towing Inc.

Gene's Towing has proudly served the community for more than 60 years and is seeking a dependable, professional part time Dispatcher to join our operations team. This position plays a critical role in coordinating towing and recovery services throughout Pierce, King, Thurston Counties as well as the Puget Sound region.

The ideal candidate is organized, calm under pressure, and able to make sound decisions in a fast-paced environment. Dispatchers serve as the primary point of contact for customers, law enforcement agencies, roadside assistance providers, and drivers, ensuring efficient and professional service at all times.

Schedule

This position consists of two swing shifts, Monday and Tuesday, 3pm to 11pm and two graveyard shifts, Thursday 11pm to 7am and Friday 11pm to 6 am (31 hours per week). Candidates must be available to work evenings, overnight hours, weekends, and holidays as operational needs require.

Essential Duties & Responsibilities

• Promptly answer incoming calls from customers, law enforcement agencies, roadside assistance providers, and partner organizations.
• Gather and document accurate information regarding service requests.
• Evaluate and prioritize incoming calls based on urgency, location, equipment requirements, and driver availability.
• Dispatch appropriate tow truck operators for light-duty, medium-duty, heavy-duty, and specialty towing services.
• Monitor multiple communication channels simultaneously, including phone systems, radio traffic, GPS tracking, and dispatch software.
• Maintain accurate and detailed records of all calls, dispatches, status updates, and completed services.
• Track calls from initiation through completion to ensure timely service and customer satisfaction.
• Communicate clearly and effectively with drivers regarding locations, service details, special instructions, and status updates.
• Monitor driver locations, availability, and workload to maximize efficiency and response times.
• Coordinate responses for law enforcement agencies, private property impounds, roadside assistance providers, and customer-requested towing services.
• Contact customers regarding payments, service updates, and follow-up information as needed.
• Exercise sound judgment when handling sensitive situations involving customers, law enforcement, and emergency roadside events.
• Assist with scheduling, operational coordination, and other duties as assigned by management.

Qualifications

• High School Diploma or GED required.
• Previous experience in dispatching, transportation, towing, logistics, emergency communications, public safety, call center operations, or a similar fast-paced environment preferred.
• Strong computer skills and proficiency with Windows-based software.
• Accurate data entry and recordkeeping abilities.
• Familiarity with Pierce, King, and Thurston County roadways is preferred.
• Ability to learn dispatch software, GPS tracking systems, and company procedures.

Required Skills

• Strong verbal and written communication skills.
• Excellent customer service skills.
• Ability to remain calm, professional, and effective in high-pressure situations.
• Strong problem-solving and decision-making abilities.
• Excellent organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and operational demands.
• Strong attention to detail and accuracy.

Employment Requirements

• Ability to pass a lifetime criminal background check.
• Ability to pass a Federal drug test.
• Reliable attendance and punctuality.
• Ability to work in a 24/7 operation where priorities can change rapidly and emergency situations may require immediate action.

Starting wage $18-$20 per hour

Company Description

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed