Part-Time Dispatcher

Utah State University; Logan (UT); On-site; USD 21,000 - 25,000; Part time

Job summary

Utah State University seeks a Community Public Safety Dispatcher to handle non-emergency calls and coordinate responses for police, fire, medical, and security needs on campus. You will gather information, determine priorities, and dispatch units while monitoring alarms and safety systems.

Excellent multi-tasking and confidentiality are essential in a fast-paced environment. The role operates on a 24/7 schedule with weekend and holiday requirements, offering up to 28 hours per week.

Qualifications

• High School Diploma or GED required.
• Willing to perform shift work; primary shift weekend afternoons.
• Willing to work weekends and holidays.
• Customer service experience.

Responsibilities

• Receive calls from university departments and the public for police, fire, medical, facilities, security or other services.
• Determine the nature and location of the incident and priorities, then dispatch units as necessary.
• Dispatch facilities, maintenance and other personnel to incidents requiring immediate action.
• Monitor safety systems and alarms including fire, intrusion, access control, and cameras.
• Maintain contact with units on assignment and track status and location.
• Enter, update and retrieve information from computer systems; monitor radio frequencies.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Confidentiality

Problem solving

Education

High School Diploma or GED

Tools

Computer systems

Radio/communication equipment

Job description

Overview

Receive and process non-emergency administrative phone calls from the public requesting police, fire, medical, security or other services. Gather essential information from callers, interpret caller’s needs, then determine and send the appropriate response. Monitor campus safety systems, including fire and intrusion alarms, access control, and security cameras. Must be organized, adept at multi-tasking, level-headed, and trustworthy.

This office operates 24 hours a day, 7 days a week, 365 days a year. Expected work hours will include weekdays, weekends, holidays, day/swing/grave shifts. Part-time hours up to 28 per week. Non-benefitted.

Primary shift available: Saturday 4p-10p, Sunday 2p-11p.

Responsibilities

• Receive calls from the University departments as well as the public requesting police, fire, medical, facilities, security or other services
• Determine the nature and location of the incident: determine priorities, and dispatch units as necessary and in accordance with established procedures
• Dispatch facilities, maintenance and other university personnel to incidents that require immediate action to ensure the safety and security of the campus
• Closely monitor safety systems and alarms such as fire detection, intrusion detection, access control, and security cameras
• Maintains contact with all units on assignment, maintain status and location of units
• Answers non-emergency calls for assistance
• Enter, update and retrieve information from a variety of computer systems
• Monitor several public safety radio frequencies
• Operate a variety of communications equipment, including radio consoles, telephones, computer aided dispatch (CAD), and other computer systems/programs
• Other duties as assigned

Qualifications

Minimum Qualifications

• High School Diploma or GED
• Must be able and willing to perform shift work; primary shift weekend afternoons
• Must be able and willing to work weekends and holidays
• Customer service experience

Knowledge, Skills, and Abilities

• Knowledge of communication equipment and campus facilities
• Skill in the use of personal computer and related software application
• Skill in handling complaints and problems
• Ability to organize information and prioritize tasks effectively
• Ability to communicate effectively orally, electronically and in writing
• Ability to maintain confidentiality
• Ability to maintain control and composure in a fast-paced environment
• Ability to make decisions when administrators are not present
• Ability to focus on excellent customer service to inner department, the public, and Utah State University students and staff

Core Characteristics

• Decision Making
• Problem Solving
• Team Working
• Conflict Resolution
• Customer Focus
• Integrity and Trust

Job offer is contingent upon the successful completion of a background check.

Advertised Salary

$16.00/hour

ADA

General Office Work: Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. Position requires the ability to manage multiple tasks, work effectively under pressure, and maintain composure during stressful or time-sensitive situations.

University Highlights

As Utah's student-centered, land-grant research university, Utah State University expands opportunity and strengthens communities across the state through learning, discovery, extension, and engagement. Founded in 1888, USU now holds two Carnegie distinctions: R1 status for very high research activity and the Carnegie Community Engagement Classification. Its innovative research and scholarship is grounded in reciprocal partnerships with local, regional, and global communities, advancing knowledge and serving the public good across Utah, the nation, and the world. With over 50 world-class research facilities and the nation’s second-oldest undergraduate research program, USU prepares students to become active, civically engaged leaders who can address critical societal challenges.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, which it joined July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025-26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when it named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA coordinator in the Office of Human Resources at 435-797-0122 or [e-mail].

*updated 10/26

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill, Logan UT 84322

[e-mail]

[phone]

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| [e-mail]

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 | [e-mail]

*updated 08/2026