Part Time Dispatcher

Absolute Plumbing, Electrical, Heating and Air; Denver (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Full benefits

401k match

Job summary

Absolute Plumbing, Electrical, Heating and Air is seeking a Dispatch Coordinator to optimize service calls by coordinating technician transportation and schedules in a fast-paced office setting. The role emphasizes strong organizational skills, prioritization, and excellent customer communication to ensure the right professionals are dispatched for each call.

You will manage driver and technician timelines, maintain a routes matrix, and collaborate with drivers daily while forecasting workloads

Qualifications

• Dispatch experience required.
• Strong decision-making abilities.
• Excellent time management and multitasking skills.
• Customer-focused with a passion for service.
• Team player committed to reliability and attendance.
• Ability to identify customer needs and communicate offerings clearly.

Responsibilities

• Coordinate transportation movements of technicians.
• Maintain drivers’ schedules as they change throughout the day.
• Track technicians’ start and departure times.
• Maintain a routes matrix to assign calls to the right tech.
• Interact with drivers daily and address route or parts issues.
• Forecast workload 2–3 days ahead and follow up on pending work.

Skills

Dispatch experience

Decision-making

Time management

Customer focus

Team player

Multitasking

Job description

Overview

Looking to TRADE up to a better opportunity? Absolute has an exciting opportunity for a Dispatcher. This position is in office and pays $23-$25 per hour depending on experience.

Your Contribution

As a Dispatch Coordinator at Absolute Electrical Plumbing Heating & Air you are responsible for maximizing the production of the service and sales team The individual in this role must posses strong organizational skills and be able to prioritize tasks to reach the objective. The Dispatch Coordinator is accountable for ensuring that we get the right professionals to the right calls and communicate with our clients along the way.

Schedule

Monday - Friday : 6:00pm - 10:00pm

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

Qualifications

• Dispatch experience required
• Rebate & Permitting experience highly preferred
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Who WE Are

At Absolute we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.

Posted Min Pay Rate

USD $23.00/Hr.

Posted Max Pay Rate

USD $25.00/Hr.