Assistant Property Manager

Charities Housing; San Jose (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA

EAP

Life insurance

401(k)

Paid sick leave

Vacation

Holidays

Job summary

Charities Housing is seeking an Assistant Property Manager to join our Santa Clara County housing communities. You will handle leasing, resident relations, notices, and Yardi data entry, while assisting the Property Manager to maintain compliance and service standards.

The successful candidate will have a High School Diploma, excellent communication skills, reliability, and the ability to work flexibly in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Ability to relate well to residents, staff, service providers, and vendors.
• Must be mature and responsible. Must be able to demonstrate good judgment.
• Must be flexible in attitude and work schedule.
• Must have good communication skills and telephone manner.
• Previous experience of a similar type is desirable.
• Demonstrate the ability to work alone and follow directions.
• Must have a stable background, indicate an ability to make decisions, accept training, and grow with the position.
• Must show ability to keep records, demonstrate supervisory qualities, and like people.
• Must be self-motivated, cooperative, personable, and empathetic to human needs.

Responsibilities

• Answer the phone, show units, process applications and recertifications.
• Maintain tenant files and respond to inquiries from residents and the public.
• Support the Property Manager and meet performance metrics.
• Enforce rules and regulations at the property.
• Post rents, process applications and certifications in Yardi.
• Prepare weekly reports and maintain records for audits.
• Conduct unit inspections and coordinate maintenance needs.
• Be on-call during some weekends and after hours as required.
• Prepare disposition of security deposits and related paperwork.

Skills

Communication skills

Interpersonal skills

Reliability

Flexibility

Self-motivation

Empathy

Education

High School Diploma or equivalent

Tools

Yardi

Job description

Overview

POSITION: Assistant Property Manager

COMPENSATION: $25.00-$28.00 per hour DOE. Selected candidate may be required to live onsite in a 2-bedroom townhouse-style unit.

BENEFITS: Health, dental, vision, FSA, EAP, life insurance (LTD), 401(k), paid sick, vacation, and Holidays.

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families and those in our community with special needs. For nearly 30 years, through service enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse and empowered environment. We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship and training are a priority for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard, but also having fun along the way and celebrating our accomplishments.

THIS POSITION OFFERS A 4% ANNUAL SALARY SIGN-ON BONUS for new hires.

Responsibilities

1. The assistant manager is responsible for answering the phone, showing units, processing applications, processing recertifications, Yardi data entry, leasing to new residents, record keeping and serving of notices.
2. The assistant manager will perform various other management duties as assigned by the Property Manager which may include tenant file maintenance, UCF file maintenance, tenant relations, answering inquiries by the public and residents, processing maintenance requests and ensuring the excellent appearance of the building area.
3. The assistant manager is expected to support the Property Manager within the performance guidelines set for the individual property. These include measurables such as recertifications, interviews, vacancy, make ready times, outstanding work/case management requests, delinquencies, etc. These are measured weekly.

Prerequisites

1. High School Diploma or equivalent
2. Ability to relate well to the residents, staff, service providers, and vendors.
3. Must be mature and responsible. Must be able to demonstrate good judgment.
4. Must be flexible in attitude and work schedule.
5. Must have good communication skills and telephone manner.
6. Previous experience of a similar type is desirable.
7. Demonstrate the ability to work alone and follow directions.
8. Must have a stable background, indicate an ability to make decisions, accept training, and grow with the position.
9. Must show ability to keep records, demonstrate supervisory qualities, and like people.
10. Must be self-motivated, cooperative, personable, and empathetic to human needs.

Responsibilities (continued)

Administrative duties include, but are not limited to:

1. Market vacancies and show apartments.
2. Enforce rules and regulations.
3. Service residents' complaints and requests.
4. Answer questions, provide information regarding applications and unit availability, answer the telephone, and take messages that are legible and complete in content.
5. Daily inspections of grounds and vacant units.
6. Process tenant applications (credit, landlord, income/asset and criminal background check) in accordance with tenant selection criteria and assist with the waiting list.
7. Perform recertification interviews, send out verification forms, and prepare certifications.
8. In the event of an emergency, respond to the appropriate service by calling 911 and then the Property Manager and/or Regional Supervisor. Observe the TV security monitors and report any suspicious activity.
9. Be available to Property Manager and tenants during regular business hours and be on call on some weekends.
10. Set up and/or maintain tenant files in a manner consistent with management policy and HUD and CTCAC's programs' audit guidelines.
11. Use the Property Management software (Yardi) system to post rents and other receivables, post payables, process applications and certifications, and update other information in Yardi and other Excel spreadsheets.
12. Serve official notices and other communications to tenants.
13. Assist the manager in preparing weekly reports, unit certifications, and other required reports as requested by the manager and CHDC.
14. Perform unit inspections, follow up on maintenance and/or housekeeping issues, monitor and supervise unit turnovers.
15. Prepare itemized Disposition of Security Deposit.
16. Perform other duties as requested by the Property Manager.

Supervision and Scheduling

Supervise all personnel and contractors, as directed by the Property Manager and Regional Property Supervisor, including enforcing job descriptions and preparing the following work schedules: Grounds maintenance; Building maintenance; Janitors; Redecoration of units/Turnovers.

Reporting

Submit reports on time, including:

1. Input rents, deposit rents, input to Yardi.
2. Respond to audit reports as requested.
3. Other reports as required by the Property Manager, Director of Property Management and/or Regional Property Supervisor.

Physical Requirements

1. Driving or ability to travel between different locations in Santa Clara County.
2. Computer use.
3. Sitting at a desk for extended periods of time.
4. The ability to lift/move/carry up to and including 50 pounds.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Charities Housing is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status, or any other classification protected by state or federal law. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. Charities Housing is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We are looking to make an immediate hire to assist with the initial lease up of the property. This position will remain open until it has been filled. If we receive resumes from qualified candidates, we reserve the right to start the hiring process at any time.

Principals only. No calls please. We will only respond to those persons who are deemed qualified at the sole discretion of Charities Housing. For more information about Charities Housing, please visit our website www.charitieshousing.org.

No relocation will be provided.