Part-Time Customer Support Specialist: Sauna & Wellness

Sweat Kingdom; Idaho Falls (ID); On-site; USD 21,000 - 30,000; Part time

Job summary

Sweat Kingdom is seeking a part-time, on-site Customer Support Specialist based in Idaho Falls, ID. You will handle customer inquiries by phone and email, assist with order status, product information, and basic troubleshooting for sauna installations and accessories.

The role requires documenting interactions and coordinating with operations and sales for returns and service appointments. Applicants should have strong customer service experience, excellent English communication, and a

Qualifications

• Customer-focused and professional handling of inquiries and concerns.
• Strong rapport-building and communication with customers and internal teams.
• Ability to assist with basic troubleshooting of sauna products and usage questions.
• Excellent written and verbal English communication and accurate record-keeping.

Responsibilities

• Answer customer inquiries by phone and email.
• Assist with order status, product information, and basic troubleshooting for sauna installations and accessories.
• Document and track support interactions; escalate technical issues to appropriate teams.
• Coordinate returns, replacements, and service appointments with operations and sales.
• Contribute to FAQs or support resources and share customer feedback to improve processes.

Skills

Customer support

Customer satisfaction

Interpersonal skills

Technical support

Written communication

English proficiency

Record-keeping

Education

High school diploma

Job description

Sweat Kingdom is seeking a part-time, on-site Customer Support Specialist based in Idaho Falls, ID. You will handle customer inquiries by phone and email, assist with order status, product information, and basic troubleshooting for sauna installations and accessories.

The role requires documenting interactions and coordinating with operations and sales for returns and service appointments. Applicants should have strong customer service experience, excellent English communication, and a