Part Time Customer Support Representative (Remote - US Based)

Togetherwork; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated customer support specialist to enhance the experience of clients using their innovative software solutions. This part-time role, with flexible hours, involves assisting clients in navigating software for online registration and payment processing. Ideal candidates will thrive in a dynamic environment, demonstrating strong problem-solving skills and a passion for customer service. With a commitment to diversity and inclusion, the company encourages all qualified candidates to apply, emphasizing that experience should not be a barrier to entry.

Benefits

Medical, dental, and vision insurance

100% Employer paid disability

401K option with company match

Flexible paid personal/vacation time

10 sick days annually

10 company paid holidays

6 weeks paid parental leave

Qualifications

• Strong customer service and analytical skills are a must.
• Ability to diagnose and explain complex solutions to various audiences.

Responsibilities

• Troubleshoot software issues and provide solutions to clients.
• Respond to client inquiries through phone, chat, and email.

Skills

Customer Service

Analytical Skills

Communication Skills

Problem Solving

Time Management

Knowledge of Dance Industry

Tools

Microsoft Office Suite

Job description

Job Summary

Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. In this role, you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling
studios to optimize their operations. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.

This is a part time role that will range from 20-29 hours per week and shifts will range from Mon-Fri between the hours of 9am and 5pm ET. Tuesdays and Wednesdays will be required work days. This role is temporary and expected to end September 30, 2025.

Responsibilities

• A detail-oriented, self-learner who enjoys troubleshooting software issues and
  providing clients with solutions that meet their business needs.


• Comfortable answering both processes (how-do-I?) andbusiness (how-should-I?) inquiries and requests.


• Ensure that the customer is successful using our product and thatthey have great experience doing so. Ideal candidates are eager to join us at theground level, knowing there is room for growth.


• Responding to client questions and issues including bugs, feature requests, andbusiness processes through phone, chat, and email.


• Working directly with clients, as well as: Development and Quality Assurance teamsto identify, triage, and resolve system issues.


• Documenting frequently asked questions and preparing knowledge-based content.


• Documenting requirements and user stories for production issues and feature
  requests.

Requirements

• Strong customer service and analytical skills are a must


• Comfortable helping customers via phone support


• Ability to diagnose and explain complex solutions to technical and non-technical audiences


• Ability to quickly learn computer software and operating procedures


• Proficient in Microsoft Office Suite or related software


• Flexible work schedule; must be able to work on weekends


• Excellent communication (written and verbal) and time management skills


• Proven track record of outstanding performance and achieving goals


• Success-driven, works well in a team and enjoys a dynamic and changing
  environment


• Knowledge and passion for the dance industry


• Previous experience with SaaS or payments industry preferred, but not mandatory

Excited about this role but don't meet every single requirement?Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options


• 100% Employer paid short/long term disability


• Basic Life


• 401K option with 100% company match


• Flexible paid personal/vacation time built on mutual trust and accountability


• 10 sick days annually


• 10 company paid holidays


• 6 weeks paid parental leave


• Culture that values work/life balance and celebrates successes

Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $20/hr

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

In this role, you will be supporting our Studios vertical. https://www.togetherwork.com/vertical-solutions/studios/

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