Part Time Customer Service & Sales Associate

Hertz Rent A Car; Hingham (MA); On-site; USD 18,000 - 22,000; Part time

Job summary

Join the Hertz Local Edition team as a Part Time Sales and Service Associate. Provide exceptional customer service while selling Hertz products in a fast-paced environment. Enjoy major perks and discounts, and drive your potential with flexible shifts and career growth opportunities.

Benefits

Up to 40% off standard Hertz rental

Travel, tickets, electronics discounts

Health & Wellness benefits

Tuition Reimbursement

Paid Parental Leave

Career Growth with hands-on learning

Qualifications

• 1-2 years of customer service and sales experience.
• Fluency in English.
• Valid driver's license with a good record.

Responsibilities

• Provide world-class customer service and sell Hertz products.
• Maximize revenue opportunities with each customer contact.
• Assist customers with post rental inquiries.

Skills

Communication

Sales

Organizational Skills

Interpersonal Skills

Initiative

Education

High School Diploma

Job description

The Part Time Sales and Service Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Wage: $16.00/hour.

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks:

• Up to 40% off the base rate of any standard Hertz rental.
• Take advantage of Hertz negotiated discounts (travel, tickets, electronics, food, fitness).
• Credit Union.
• Health & Wellness benefits.
• Tuition Reimbursement.
• Pet Insurance.
• Paid Parental Leave.
• Career Growth with hands on learning.

Responsibility of a Sales and Service Associate includes:

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals.
• Creating a positive customer service experience by listening to and identifying customer needs.
• Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified applicants will have the following:

• A valid driver's license with record in good standing.
• Ability to drive and operate vehicles.
• Fluency in English.
• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.