Part-Time Customer Service Representative, Transportation Services

Penn State University; University Park (TX); On-site; USD 16,000 - 23,000; Part time

Job summary

Penn State Transportation Services is hiring a part-time Customer Service Representative to work Monday through Friday from 10am to 2pm in the gated campus parking decks. Duties will include screening permit holders, assisting entry/exit, and guiding customers to available spaces.

The position emphasizes strong customer service, with outdoor work and standing/walking throughout the shift. Starting wage is $14 per hour, with background checks required.

Qualifications

• Candidates must have strong customer service skills.

Responsibilities

• Screen permit holders for entry into the parking decks.
• Assist customers with entry and exit of the parking decks.
• Control inventory of spaces in the parking decks.
• Help customers find alternative parking facilities when full.
• Resolve equipment issues.
• Answer general questions about campus parking.

Skills

Customer service

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Penn State Transportation Services is hiring Customer Service Representatives to work Monday through Friday from 10am to 2pm in the gated campus parking decks. Duties will include:

• Screening permit holders for entry into the parking decks when near capacity
• Assisting customers with entry and exit of the parking decks
• Controlling the inventory of spaces in the parking decks
• Helping customers find alternative parking facilities when they are full
• Resolving equipment issues
• Answering general questions about parking on campus

The position will mostly work independently, and will work in teams and alongside full-time staff for busier times. The work will mostly be outdoors or in the kiosks at the deck. Transportation Services is seeking candidates with strong customer service skills, with prior customer service preferred. The job requires the ability to stand and walk for the entire shift, while outdoors.

The starting rate for this job is $14 per hour.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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