Part-Time Customer Service Representative

Penn State University; Pennsylvania; On-site; USD 20,664; Part time

Job summary

A prestigious educational institution is seeking part-time Customer Service Representatives for a hybrid role at the SLF Call Center. The representatives will provide first-line contact for external stakeholders regarding Spotted Lanternfly sightings, maintaining a professional image and assisting with inquiries. Ideal candidates will demonstrate strong telephone customer service skills and data entry capabilities. The position offers $15/hour compensation and requires staffing availability from April/May through November.

Qualifications

• Ability to use provided reference materials and provide information to customers.

Responsibilities

• Serve as the first-line point of contact for reporting sightings.
• Maintain the operation and professional image of the call center.
• Respond to customer questions and refer needs appropriately.

Skills

Strong customer service skills on the telephone

Data entry

Job description

Part-Time Customer Service Representative (SLF Call Center Operator) page is loaded## Part-Time Customer Service Representative (SLF Call Center Operator)remote type: Hybridlocations: Penn State University Parktime type: Part timeposted on: Posted Todayjob requisition id: REQ\_0000077104# **APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please to complete the. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please to complete the Please do not apply here, apply internally through Workday.* ## If you are NOT a current employee or student, please click “Apply” and complete . **Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see .** **JOB DESCRIPTION AND POSITION REQUIREMENTS**The College of Agricultural Sciences is seeking applicants for temporary part-time customer service representatives for the Spotted Lanternfly Call Center.Job duties to include:* Serve as the first-line point of contact for external stakeholders interested in reporting a Spotted Lantern Fly sighting and/or looking for additional information and resources* Maintaining the overall operation and professional image of the customer-focused call center* Respond to and refer customer questions and/or needs, provide appropriate responses/services for the situation, and refer to other department(s)/unit(s) when necessary.* Assist with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of AgricultureRequirements, qualifications, and/or competencies:* Strong customer service skills on the telephone* Data entry* The ability to use the provided reference materials and provide information about SLF to customers who call inSchedule:The call center is open Monday through Friday, 8-5 PM. We are looking to hire agents to staff the SLF call center who are available to work from April/May through November. Training is held at University Park, but then the position is mainly remote.Compensation:The pay rate for this job is $15.00/hour. **BACKGROUND CHECKS/CLEARANCES**Employment with the University will require successful completion of background check(s) in accordance with University policies. **CAMPUS SECURITY CRIME STATISTICS**Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review . **EEO IS THE LAW**Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.