Part-Time Customer Service Representative

Raymour-; Newington (CT); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health, Dental & Vision Coverage

401(k) with Company Match

Health Savings Account

Tuition Reimbursement Program

Generous Merchandise Discount

Short Term Disability

Job summary

Raymour & Flanigan in Newington, CT is hiring a Part-Time Customer Service Representative. You will bridge the gap between customers' dreams and delivery by scheduling deliveries, processing payments, and addressing questions.

The role requires friendly, professional service, strong communication, and multi-tasking in a fast-paced store environment, with flexibility to work days, nights, weekends, and holidays. Starting at $17 per hour with competitive benefits.

Qualifications

• Experience in retail or service industry preferred.
• Ability to communicate clearly and listen actively.
• Comfort handling payments and scheduling in a fast-paced environment.

Responsibilities

• Provide genuine, friendly, professional service to customers.
• Schedule deliveries and process payments accurately.
• Address customer questions and resolve issues with calm, proactive approach.
• Support sales and operations teams to meet customer needs.
• Maintain flexibility to work a retail schedule including days, nights, weekends, holidays.

Skills

Customer service skills

Communication skills

Multi-tasking

Problem solving

Teamwork

Attention to detail

Job description

Part-Time Customer Service Representative

#C224497

Newington, Connecticut, United States

Job Description

Who we are:

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Starting at $17 / hr.

What you'll do:

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment. ip Management)

Location

Newington Showroom-NEWI

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Health Savings Account
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short Term Disability

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