Customer Service Representative

Raymour-; Village of Williamsville (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

401(k) with company match

Paid vacation and holidays

Health Savings Account

Flexible Spending Account

Training & development

Tuition reimbursement

Merchandise discount

Disability insurance

Life insurance

Specified disease insurance

Job summary

Raymour & Flanigan is seeking a Customer Service Representative in the Williamsville showroom to bridge the gap between customer expectations and delivery reality. You will assist with scheduling deliveries, manage payments, and respond to inquiries with a friendly, professional demeanor.

You will work both independently and in a small team, providing proactive support to sales and operations while maintaining a high level of service during days, nights, weekends, and events.

Qualifications

• Proven customer service ability in a fast-paced retail environment.
• Excellent listening and communication skills.
• Ability to multitask and handle questions with poise.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Answer questions and resolve concerns to enhance the shopping experience.
• Work independently or on a small team to support sales and operations.

Skills

Communication skills

Listening skills

Multi-tasking

Customer service

Conflict resolution

Job description

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you'll do:

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment. ip Management)

Location

Williamsville Showroom-TRAN

Wage Range

$17 - $23 Hourly

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance

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