Customer Service Representative

Raymour-; Norwalk (CT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Excellent Health, Dental & Vision

401(k) with Company Match

Paid Vacation and Holidays

Health Savings Account

Flexible Spending Account

Training and Development

Tuition Reimbursement Program

Generous Merchandise Discount

Short & Long Term Disability

Group Life Insurance

Specified Disease Insurance

Job summary

Raymour & Flanigan is hiring a Customer Service Representative in Norwalk Showroom. You will bridge the gap between customers' dreams and reality by assisting with deliveries, payments, and inquiries, both independently and in a small team.

We offer competitive compensation and extensive benefits including health, 401(k) with company match, paid vacation, training, and more. The role requires flexibility to work a retail schedule, including weekends and holidays.

Qualifications

• Strong communication and interpersonal skills for phone and in-person interactions.
• Ability to multi-task in a fast-paced service environment.
• Proactive in resolving escalated customer issues.
• Flexibility to work a retail schedule including days, nights, weekends and holidays.

Responsibilities

• Schedule deliveries and manage customer payments.
• Provide genuine, friendly, professional service to customers.
• Assist sales and operations teams to address customer concerns.
• Support customers to ensure a positive shopping experience.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Problem solving

Job description

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you’ll do: Starting pay $19-$21 hourly

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

or copy and paste the following link if using a mobile device

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke free work environment. ip Management)

Location

Norwalk Showroom-NORW

Benefits

• Excellent Health, Dental & Vision Coverage
• 401(k) with a Company Match
• Paid Vacation and Holidays
• Health Savings Account
• Flexible Spending Account
• Training and Development
• Tuition Reimbursement Program
• Generous Merchandise Discount
• Short & Long Term Disability
• Group Life Insurance
• Specified Disease Insurance

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service