Part-Time Customer Service Representative

The Pennsylvania State University; Ferguson Township (PA); On-site; USD 38,000 - 48,000; Full time

Job summary

The Pennsylvania State University is seeking a Customer Service Representative to support large-enrollment testing and makeup exam services at University Park. The role involves coordinating scheduling, room assignments, and proctoring support while maintaining accurate records and ensuring smooth daily operations.

The successful candidate will communicate testing procedures clearly to faculty, students, and campus partners, uphold exam security, and contribute to ongoing process improvements in

Qualifications

• Relevant customer service, administrative support, academic support, or operations experience.
• Strong communication, interpersonal, and problem-solving skills.
• Demonstrated ability to organize work, manage competing priorities, and maintain accuracy.
• Ability to work professionally with faculty, students, staff, and campus partners.
• Attention to detail and commitment to maintaining confidentiality and exam security.
• Proficiency with standard office technology, including email, spreadsheets, databases, scheduling tools, and related systems.
• Experience working in higher education, academic services, testing services, or student support operations.
• Experience coordinating schedules, events, rooms, or other logistical operations.
• Familiarity with exam administration, proctoring procedures, or academic integrity practices.
• Experience maintaining records, preparing reports, and using data to support service operations.
• Ability to work effectively in a high-volume, deadline-driven environment.

Responsibilities

• Serve as a primary contact for faculty, students, and staff regarding large-enrollment testing and makeup exam services.
• Coordinate exam scheduling, room assignments, proctoring support, and related logistics.
• Coordinate with the Center for Business Ethics and Responsibility to ensure that Smeal’s culture of honor and integrity is integrated into the SMTU and makeup exam processes, as well as into ongoing training and engagement of proctors.
• Communicate testing procedures, timelines, and requirements clearly to faculty, students, and campus partners.
• Support secure exam administration processes and help ensure compliance with established testing procedures.
• Maintain accurate records related to exam requests, schedules, attendance, usage, and service activity.
• Assist with daily operational needs, including preparing testing spaces, supporting check-in processes, and troubleshooting routine issues.
• Provide timely customer service and follow-up to resolve questions or concerns.
• Support continuous improvement of testing processes, documentation, and service delivery.

Skills

Customer service

Administrative support

Operations experience

Communication

Interpersonal skills

Problem solving

Organization

Attention to detail

Confidentiality

Office technology

Scheduling tools

Higher education experience

Scheduling coordination

Exam administration familiarity

Data reporting

High-volume environment

Tools

Email

Spreadsheets

Databases

Scheduling tools

Job description

JOB DESCRIPTION AND POSITION REQUIREMENTS

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. Smeal Undergraduate Education is seeking a Customer Service Representative to support large-enrollment testing and makeup exam services at Penn State University Park. This position will assist with the coordination, communication, scheduling, and daily operations needed to provide secure and reliable exam support for faculty and students. The successful candidate will serve as a key point of contact for faculty, students, staff, and other stakeholders; help coordinate exam logistics; support room and proctoring arrangements; maintain accurate records; and contribute to efficient, student-centered testing operations. This role requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced academic environment.

Key Responsibilities

• Serve as a primary contact for faculty, students, and staff regarding large-enrollment testing and makeup exam services.
• Coordinate exam scheduling, room assignments, proctoring support, and related logistics.
• Coordinate with the Center for Business Ethics and Responsibility to ensure that Smeal’s culture of honor and integrity is integrated into the SMTU and make‑up exam processes, as well as into the ongoing training and engagement of proctors.
• Communicate testing procedures, timelines, and requirements clearly to faculty, students, and campus partners.
• Support secure exam administration processes and help ensure compliance with established testing procedures.
• Maintain accurate records related to exam requests, schedules, attendance, usage, and service activity.
• Assist with daily operational needs, including preparing testing spaces, supporting check‑in processes, and troubleshooting routine issues.
• Provide timely customer service and follow‑up to resolve questions or concerns.
• Support continuous improvement of testing processes, documentation, and service delivery.

Candidates should possess the following skills and experience

• Relevant customer service, administrative support, academic support, or operations experience.
• Strong communication, interpersonal, and problem‑solving skills.
• Demonstrated ability to organize work, manage competing priorities, and maintain accuracy.
• Ability to work professionally with faculty, students, staff, and campus partners.
• Attention to detail and commitment to maintaining confidentiality and exam security.
• Proficiency with standard office technology, including email, spreadsheets, databases, scheduling tools, and related systems.
• Experience working in higher education, academic services, testing services, or student support operations.
• Experience coordinating schedules, events, rooms, or other logistical operations.
• Familiarity with exam administration, proctoring procedures, or academic integrity practices.
• Experience maintaining records, preparing reports, and using data to support service operations.
• Ability to work effectively in a high‑volume, deadline‑driven environment.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land‑grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State. Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community. We Are Penn State. One Community. Impacting Many.