Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin)

SoCalGas; San Dimas (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Southern California Gas Company is seeking part-time Customer Service Representatives who are fluent in English and Cantonese, Korean, or Mandarin. The role focuses on handling a wide range of customer inquiries in a fast-paced center.

Ideal candidates have 2-3 years of customer service experience, strong listening skills, and the ability to multitask while maintaining a safety and quality mindset. Training will be provided to support growth within the department.

Qualifications

• 2-3 years of customer service experience required.
• Fluent in English and one of Cantonese, Korean, or Mandarin.
• Able to operate a computer and peripheral equipment.
• Must possess and maintain a valid California Driver's License (if applicable).
• Pass pre-qualification exam and clerical tests.

Responsibilities

• Process customer calls and serve as the primary point of contact for a range of service requests.
• Demonstrate a strong safety focus for customers and the communities we serve.
• Resolve customer issues and promote products and services that meet needs.
• Aim for first-call resolution and provide superior customer experience.
• Maintain knowledge of company policies and procedures.

Skills

Customer service experience

Multitasking

Active listening

Communication

Safety focus

Empathy

Computer skills

Tools

Computer skills

Job description

Southern California Gas Company is searching for part-time Customer Service Representatives who have a good command of the English language and are also fluent in fluent in Cantonese, Korean, or Mandarin. The ideal candidate will have 2-3 years of customer service experience, be able to multi-task in a fast-paced environment and manage a heavy call volume.

Customer Service Representatives

• CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests.

Sentential Duties and Responsibilities

• Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.
• Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situation.
• Effectively and accurately processes customer requests, answers questions, and resolves complex issues.
• Maintains knowledge of changing company policy and procedures
• Effectively promotes products and services that meet customer needs.
• Strives to provide a superior customer experience that focuses on first-call resolution
• Demonstrates a learning attitude focused on innovation and continuous improvement.
• Has an overall positive presence in the communities that we serve.
• Poses itself as a self-confident attitude.
• Naturally possesses a high energy level and demonstrates strong dependency.
• Embraces a strong work ethic and enjoys working in a fast paced and changing environment.
• Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.

Social Demands

• Very Light -- Occupationally lifting and/or carrying such articles as documents, ledgers and small tools or items weighing up to approximately 10 pounds. Although a seemingly job is defined as one which involves sitting, occasionally a certain amount of walking and standing that may be essential in

Environmental Conditions

• Office environment with some noise generated by co-workers; telephone contact with customers.

Minimum Qualifications

• Professional customer contact experience
• Ability to operate a computer and peripheral equipment
• Must possess and maintain a valid California Driver's License with acceptable driving record.
• Demonstrate ability by passing a pre-qualification exam. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test
• Qualify through a panel interview
• Fluent in English and one of the following languages - Cantonese, Korean, or Mandarin
• Successfully complete Customer Service Representative training