Part-Time Customer Service Assistant - DMV

Grandview; Grandview (MO); On-site; USD 19,000 - 25,000; Part time

Job summary

Grandview is seeking a friendly, detail-oriented Customer Service Assistant – DMV to join our team. You will handle driver licensing and vehicle registration tasks, ensuring accuracy and efficient service in a fast-paced office setting.

The role supports the License Office under supervision, with responsibilities across applications, fees, records, and customer inquiries. Weekend coverage and varied shifts are possible, reflecting our open office hours.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Must pass criminal background check and tax compliance checks.

Responsibilities

• Greet and assist customers with DMV transactions.
• Review and process license and registration applications.
• Verify documents for accuracy.
• Issue license plates and driver licenses.
• Process payments and maintain cash records.
• Assist customers with completing forms and requirements.
• Take applicant photos and laminate licenses.
• Maintain organized files and records.
• Answer phones and route messages professionally.
• Support daily office operations.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Cash handling

Data entry

Microsoft Word

Education

High school diploma or GED

Tools

Microsoft Word

Office Suite

Job description

With this being my first official full time job with benefits, it has really turned around my outlook on personal growth and my life has changed so much. I am a real adult with more personal and professional responsibilities than ever before. It’s an adjustment with pros and cons, but a massive improvement overall!

What satisfies me the most in my position here at the city is being able to help both English and Spanish speaking customers. Working for the city has helped me grow by giving me the confidence to get out of my comfort zone and trying new things after being a stay-at-home mom for 15 years.

A team first mentality, I'd say that fits. They really do try and include every department in on, [sic] on-going activities with the city. Not to mention open to listening to concerns that one may have.

Trai Rule , 06/02/2023

I continue to choose Grandview after 8 years because we can see the impact we have on the community directly. There are other larger cities near us that may pay more but it is more difficult to implement change and to have as much of an impact as we are able to here. At Grandview, you are not just a cog in the wheel you are part of the team. I also continue to choose Grandview because leadership recognizes staffs career or educational goals and helps you to get there.

• Type: Part Time
• Posted Date: 10/14/2026
• Deadline to Apply: 11/06/2026

Join Our Team!

We are looking for a friendly, dependable, and detail-oriented Customer Service Assistant – DMV to join our team. If you enjoy helping people, working in a fast-paced environment, and providing excellent customer service, this is a great opportunity to build a rewarding career in a professional office setting.

As a Customer Service Assistant, you will work directly with customers to process driver licensing and vehicle registration transactions while ensuring accuracy, efficiency, and exceptional service.

Position Summary

Under the supervision of the License Office Manager, the Customer Service Assistant is responsible for assisting customers with DMV-related services, processing applications, collecting fees, maintaining records, and supporting daily office operations.

Key Responsibilities

• Greet and assist customers with DMV transactions and questions
• Receive, review, and process license and registration applications
• Verify customer documentation and information for accuracy
• Issue license plates, stickers, and driver licenses
• Process payments, collect fees, and maintain accurate cash records
• Assist customers in completing forms and understanding requirements
• Take applicant photos and laminate licenses
• Maintain organized files and application records
• Run daily activity reports and complete deposit forms
• Answer phones, route calls, and relay messages professionally
• Support office operations and perform additional duties as assigned
• High school diploma or GED preferred
• At least one year of customer service, clerical, administrative, or cash-handling experience
• Equivalent combinations of education and experience may be considered

Skills & Abilities

The ideal candidate will have:

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Basic math and cash-handling skills
• Ability to work efficiently in a busy office environment
• Professional attitude and appearance
• Computer proficiency, including Microsoft Word and data entry
• Ability to follow procedures and work collaboratively with staff and supervisors

Schedule varies week to week; schedule is created a week in advance; could be a mix of shifts and need to be open to all possibilities.

The License Office is open M/T/Th/F 8am-5pm, W 8am-7pm, and Saturdays 8am-12pm.

Looking for friendly people who are able to work 20-29 hours (part time), including Wednesday evenings and Saturday mornings.

Position Requirements

Must be able to pass a criminal background check (including fingerprints)

Must be current on all Personal Property and Income Taxes

Must be able to prove legal registration for all owned vehicles (yourself and spouse if applicable)