Part-time Customer Service Assistant

Derbyks; Derby (KS); Hybrid; USD 60,270,000 - 68,880,000; Full time

Benefits offered by this job

Wellness incentives

Paid Vacation

Sick leave

11 Paid Holidays

KPERS 457b Optional Retirement Savings

Corporate Health Club Discounts

Employee Assistance Program

Job summary

The City of Derby is seeking an Office Support Associate to join our Derby, KS team. You will manage utility customer accounts, process payments, answer calls, greet visitors, and maintain records with accuracy.

Starting pay is $21.03 per hour (DOQ) with a 5-day work week, 1st shift.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years related office support experience.
• Kansas identification card or a valid driver’s license.
• Proficient in Microsoft Word and Excel; knowledge of PowerPoint, Access, and Publisher is a plus.

Responsibilities

• Create, administer, and coordinate changes to utility customer accounts.
• Investigate and address utility customer concerns and prepare work orders.
• Process payments and balance daily deposit.
• Answer utility phone lines, set up utility services and process customer payments.
• Greet visitors and provide assistance as needed.
• Receive, sort, and disseminate mail, goods and supplies.
• Enter backflow device reports into the backflow database.
• Issue pet licenses and serve as the main point of contact for residents and veterinary clinics.

Skills

Office support experience

Microsoft Word

Microsoft Excel

PowerPoint

Access

Publisher

Customer service

Education

High School Diploma or equivalent

Associate degree

Tools

Microsoft Office Suite

Job description

The City of Derby strives to be an employer of choice and our desire is to attract and retain honest, hardworking and motivated employees who are committed to providing the highest quality of service to the citizens of Derby. We offer competitive wages, competitive benefits, including affordable health insurance with no deductible and no coinsurance and retirement benefits. We also offer Paid Vacation on day of hire and Alternative Work Schedules to help employees achieve work-life balance. Starting pay: $21.03 per hour. Details related to the position are below:
Shift:1st Shift, 5 day work week
Compensation:$21.03/ hr. DOQ

Benefits

• Wellness Incentives - Ability to convert a portion of sick leave to Wellness leave (used like vacation)
• Paid Vacation
• Sick leave
• 11 Paid Holidays
• KPERS 457b Optional Retirement Savings Plan
• Corporate Health Club Discounts
• Employee Assistance Program

A Typical Work Day May Include

• Create, administer, and coordinate changes to utility customer accounts.
• Investigate and address utility customer concerns and prepare work orders.
• Process payments and balance daily deposit.
• Answer utility phone lines, set up utility services and process customer payments.
• Greet visitors and provide assistance as needed.
• Receive, sort, and disseminate mail, goods and supplies.
• Enter backflow device reports into the backflow database.
• Issue pet licenses and serve as the main point of contact for residents and veterinary clinics.

What You Will Need

• Must be 18 years or older
• High School Diploma or equivalent.
• One to three years related office support experience.
• Kansas identification card or a valid driver's license.

What Will Put You Ahead

• Associate degree in related field.
• Ability to operate multi-phone telephone, radio equipment, and other office related machinery.
• Proficient in Microsoft Word and Excel. Able to use PowerPoint, Access, and Publisher.
• Knowledge of business correspondence, filing, typing, organizational skills, and clerical procedures.
• Some earned college credit hours from an accredited university.

The City of Derby provides veterans preference in accordance with K.S.A. 73-201 et seq. Applicants claiming veterans preference must submit a DD-214 and any other required documentation at the time of application. Veterans preference ensures that qualified veterans and certain eligible family members are given consideration in hiring for public employment.

Equal Opportunity Employer, including disabled and veterans.